Program Performance Manager – Red Zone Recovery Program (12 month FTC, Eschborn, DE or London, UK)
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Job Summary
Job Summary
The Program Performance Manager Red Zone Recovery Program will report to the Director of Quality Assurance and plays an integral role in supporting all components of the Red Zone Recovery Program through data analysis program management and cross-functional collaboration.
This role acts as a central coordination point partnering with hotel teams and discipline leaders to translate insights into action and drive measurable performance improvement. Through strong analytical capability structured communication and collaboration across functions the role supports adherence to Marriott standards and enhances guest satisfaction.
Core Work Activities
Program Management & Coordination
- Manage timelines and governance for the Red Zone Recovery Program
- Ensure accurate up-to-date program documentation and communication materials
- Serve as a key liaison between hotel teams and corporate stakeholders
- Track improvement plans provide performance commentary and report back to Operations leadership
- Build clear dashboards reports and presentations to support leadership decision-making
- Collaborate with cross-functional disciplines (e.g. Planning & Strategy F&B) to promote quality initiatives
- Stay informed on industry standards regulations and best practices in hospitality quality assurance and ensure alignment
Analytics
- Collect organise and analyse data to generate insights and actionable recommendations
- Identify trends patterns and anomalies to support decision-making
- Highlight inefficiencies and opportunities for process and workflow improvements
- Create reports dashboards and presentations tailored to various stakeholder groups
- Work with both quantitative and qualitative data to provide a comprehensive analysis
- Conduct research on market trends competitive landscape and customer preferences
Administration
- Design and prepare various reports
- Maintain collate and distribute relevant activity reports
- Maintain confidentiality of sensitive information and materials
- Respond promptly to requests for information and support
- Perform additional tasks as assigned
- Attend and participate in relevant meetings
- Gather information from multiple sources and conduct research to support analysis
- Deliver virtual or in-person program training sessions where required
Tracking and Measurement
- Monitor project progress and effectiveness capturing and applying lessons learned
- Prepare concise updates and reports for a range of stakeholders
- Provide analysis on Red Zone hotel performance across the organization
- Identify and share best practices to support hotels requiring improvement
Candidate Profile
Required
- Experience in program management analytics operations or a related field
- Strong analytical capability and confidence working with large datasets
- Proficiency in Excel Power BI and Microsoft Office
- Excellent written and verbal communication skills in English
- Highly organised with the ability to prioritise and manage multiple workflows
- Experience supporting senior stakeholders or working in a fast-paced environment
- Proactive approach with the ability to work independently and use initiative
- Flexibility based on business needs
- Ability to understand stakeholder needs and provide aligned analysis
Preferred Skills and Knowledge
- Minimum of 2 years experience in the lodging or hospitality industry and/or graduate of a Marriott Voyage program
- Strong relationship management and stakeholder engagement skills
- Strong analytical thinking with the ability to interpret data and identify performance gaps
- Excellent interpersonal and cross-functional collaboration skills
- Ability to design and implement tracking systems for documents and reporting
- Strong presentation and communication skills
- Ability to work independently with minimal supervision
- Proven ability to manage multiple projects within a complex organisation
Education and Professional Certification
- Three-year degree in Business Administration Hotel and Restaurant Management or a related field (Masters degree is a plus)
- Project Management and/or Data Analysis certification preferred
Right to Work
United Kingdom:
Applicants must have the legal right to work in the UK at the time of application. Unfortunately this role is not eligible for visa sponsorship or relocation assistance.
Germany:
Applicants must have the legal right to work in Germany at the time of application. Unfortunately this role is not eligible for visa sponsorship or relocation assistance.
WHY JOIN MARRIOTT INTERNATIONAL
Marriott International has been recognized as one of Fortunes 100 Best Companies to Work For in Europe 2025 by Great Place to Work.
This is a reflection of our people-first culture commitment to wellbeing and collaborative workplace. This accolade joins a growing list of regional honors reinforcing our dedication to creating an exceptional environment where associates thrive.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Key Skills
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
