Patient Service Representative

Primary Location

Otsego Memorial Hospital- Outpatient

Employment Type

Full time - Days - 40 Hours (Monday- Friday)

Compensation:

Starting at $19.50 and goes up based on experience

Other Benefits:

Annual Merit Increases Health Insurance (Medical Dental Vision) PTO Holiday Pay PSLF Eligible Tuition Reimbursement

Job Description Summary:

We have the great privilege of helping patients and families re-build their lives.Itsextraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients Ask for Mary they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients andinnovatively serve them. This is true of every employeefrom support staff and leadershipto clinicians and care providers.

Mary Free Bed is a not-for-profit nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient outpatient sub-acute rehabilitation orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation Mary Free Bed physicians nurses and therapists help our patients achieve outstanding clinical growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed we take pride in our values-based culture:

• Focus on Patient Care.A selfless drive to serve and heal connects all MFB employees.

• Clinical Variety and Challenge.An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.

• Family Culture.We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.

• Trust in Each Other.Each employee knows that co-workers can be trusted to make the right decision for our family patients staff and community.

• A Proud Tradition. Years of dedicated quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary

Greet provide information and respond to the needs of patients families staff and other visitors at the check-in/out desk including appointment check-in and out registrationauthorization/verification of insurance(s)explanation of benefits; collection of co-pays assistance with way finding or other services or resources for a program specific multi-discipline department. Interact in acustomer focusedmanner during referral processing.Provide office support for all Schedulingand Patient Financial Services staff.Work cooperatively with other departments and outpatient staff/leadership toassurefinancial reimbursement for outpatient services.

Essential Job Responsibilities

• Greet provide information and respond to the needs of patients families staff and other visitors at the check-in/out desk

• Accurately collect and analyze all required demographic insurance/financial and clinical data elements necessary to pre-register and register all types of patients

• Coordinate/scheduleinitialevaluation andsubsequentpatient appointments for multi-disciplines based on patient needs

• Manage calls from insurance/care managers to coordinate multi discipline care for patients

• Collect any expected charge for service provided and completetimelyposting of cash collections accepting and generatingappropriate receiptsfor monies and credit card payments received;providefinancial guidance to achieve a mutually acceptable resolution of the expected self-pay balance including options of payment and charity care

• Receive and properly respond to telephone electronic or face-to-face inquiries from patients or their legal representatives

• Perform all otherappropriate activitiesas directed and as necessary to meet the patients needs and to achieve expected departmental and organizational outcomes

• Provide various other responsibilities and clerical/therapist support as delegated by Manager

Wellembrace all people by:

• Treating everyone with dignity and respect.

• Opening more doors to opportunity for others to succeed.

• Growing talent and people.

• Ensuring a welcoming experience for all we serve regardless of origin race religion disability sexualorientationor socioeconomic status.

• Taking actionagainst discrimination.

• Honoring our differences and how we collaborate.

• Educating staffpatientsand the communities we care for.

• Restoring hope andfreedomtogether.

Customer Service Responsibilities

Demonstrate excellent customer service and standards ofbehaviorsas well as encourages coaches andmonitorsthe sameinteam members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute byidentifyingproblems and seeking solutions. Promote patient/family satisfaction where possible;participatesin departmental efforts tomonitorand report customer service.

Essential Job Qualifications

• Minimum of the GED/DiplomaAssociatesdegree preferred

• Computer experience with high accuracy level of data entry.

• Excellent telephone and customer service skills.

• Outstanding organizational interpersonal communication and overall customer service skills.

• Ability to perform in ahigh pacedenvironment with a positive attitude and interact with professional staff inan appropriate manner.

Preferred Job Qualifications

• Bachelors Degree in a health-related field

• Minimum 12-18 months work experience in healthcare with scheduling and/or PFS related job duties.

• Working knowledge of ICD-10-CM and CPT coding classification systems.

• Knowledge of medical terminology and clinical rehabilitation.

Physical Requirements for Essential Job Qualification

Levels:

• None (No specific requirements)

• Occasionally (Less than 1/3)

• Frequently (1/3 to 2/3)

• Majority (More than 2/3)

Remain in a stationary position:Majority

Traverse or move around work location:None

Use keyboard:Frequently

Operate or use department specific equipment:None

Ascend/Descend equipment or ladder:None

Position self toaccomplishthe Essential Functions of the role:Frequently

Receive and communicate information and ideas for understanding:Frequently

Transport position and/or exert force:

Up to 10 pounds:Occasionally

Up to 25 pounds:

Up to 50 pounds:

Up to 75 pounds:

More than 100 pounds: