Director, Software Implementation Services (Oil & Gas Software) Hybrid

Director Software Implementation Services (Oil & Gas Software)

Location: Houston Texas or Dallas Texas

Model of Work: Hybrid

Are you excited by challenges Do you enjoy working in a fast-paced international and dynamic environment Then now is the time to join Quorum Software a rapidly growing company and industry leader in oil & gas transformation.

Quorum Software is the worlds largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors throughout every region of the globe customers rely on Quorums proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain helping visionary leaders evolve their organizations into modern energy companies.

Overview

We are seeking a Director Services to lead the Americas (NALA) oil & gas midstream segment of a global professional services organization responsible for delivering exceptional software implementation outcomes for customers across the energy industry.

This leader will own a services revenue P&L leading high-performing delivery teams driving operational and commercial excellence and accelerating the transformation of the function into a modern scalable customer-centric software services organization.

The ideal candidate brings deep experience leading enterprise software implementation teams paired with the strategic mindset and execution rigor required to modernize services delivery improve customer outcomes and unlock growth within customer accounts. This person will be passionate about creating an outstanding implementation experience that accelerates time to value (TTV) strengthens executive customer relationships and expands long-term business opportunities across the customer organization.

This role requires a proven leader who is both operationally strong and highly transformationalsomeone who is forward-looking innovative resilient resourceful and able to lead at the pace of change.

Responsibilities

Delivery Excellence

• Establish and enforce delivery best practices methodologies governance quality controls and success metrics across the implementation portfolio.
• Improve implementation predictability related to scope timeline budget risk and resource planning.
• Drive standardization where appropriate while maintaining flexibility for complex enterprise customer environments.
• Use operational metrics and customer insights to improve performance reduce cycle times and increase implementation success.

Business Leadership and P&L Ownership

• Own and manage a services revenue P&L with accountability for growth profitability forecasting accuracy margin performance utilization and overall business health.
• Operate the midstream segment implementation services function as a business balancing customer success employee engagement operational scale and financial performance.
• Drive strategic planning budgeting capacity planning and investment decisions to support near-term results and long-term growth.
• Identify and execute opportunities to improve commercial performance delivery efficiency and organizational scalability.

Regional Team Leadership

• Lead and develop a NALA-based software implementation services organization including regional leaders delivery managers consultants project/program leaders and related services professionals.
• Build a high-performance culture centered on accountability collaboration innovation agility and customer impact.
• Attract retain and develop top talent while strengthening leadership capability across the organization.
• Establish clear performance expectations career paths succession planning and team engagement strategies.

Services Transformation

• Lead the evolution of the implementation services function to align with the expectations of a modern software company.
• Drive transformation initiatives across delivery models operating structure talent strategy tools methodologies governance and customer engagement.
• Modernize implementation approaches to improve speed consistency predictability scalability and customer outcomes.
• Champion a mindset of continuous improvement and innovation using data market insight and customer feedback to shape the future-state organization.

Customer Experience and Value Realization

• Ensure delivery of an exceptional end-to-end software implementation experience that results in accelerated adoption expedited time to value and measurable business outcomes.
• Partner closely with customers and internal stakeholders to create implementation strategies that align with customer goals and business priorities.
• Build and maintain strong executive-level customer relationships serving as a trusted partner during critical implementations and strategic accounts.
• Proactively address customer risk escalation and satisfaction issues to protect relationships and strengthen long-term value.

Growth and Account Expansion

• Partner with sales customer success product and support leaders to identify opportunities for account growth expansion and deeper customer engagement.
• Help drive expanded business opportunities within existing customers by ensuring successful implementations that create credibility trust and measurable business impact.
• Contribute to go-to-market strategy by aligning implementation services capabilities with customer needs market demands and company growth objectives.
• Support strategic account planning and help grow services and software revenue through strong delivery outcomes and customer advocacy.

• And other duties as assigned.

Requirements

• 12 years of progressive leadership experience in software implementation services professional services customer delivery or consulting with significant experience leading at scale.
• Proven experience owning or materially influencing a services P&L including revenue margin forecasting and operational performance.
• Demonstrated success leading global teams responsible for enterprise software implementations in complex customer environments.
• Strong track record of driving business transformation organizational change and operational modernization within a software or technology company.
• Experience building executive-level customer relationships and influencing outcomes across delivery customer success and account growth.
• Experience partnering cross-functionally with sales product support finance and customer success organizations.
• Strong business acumen with the ability to think strategically while driving disciplined operational execution.
• Ability to serve as a change agent who can lead transformation with urgency clarity and credibility.
• Forward-looking mindset with a strong orientation toward innovation modernization and continuous improvement.
• Proven resilience and resourcefulness in navigating ambiguity complexity and organizational change.
• Strong executive presence with excellent communication relationship-building and influencing skills.
• Ability to balance customer-centricity with commercial discipline and scalable delivery practices.
• Data-driven decision maker with strong analytical financial and problem-solving skills.
• Ability to move at the pace of transformation while aligning teams around a clear vision and measurable outcomes.

Preferred Skills

• Experience in a global software company serving the energy industry or other complex asset-intensive industries.
• Familiarity with enterprise software suites SaaS transformation recurring revenue models and modern services delivery approaches.
• Experience leading through business model evolution including transitions toward more scalable standardized and value-driven implementation models.
• Understanding of how implementation quality and customer outcomes directly influence retention expansion and long-term account value.

Additional Details

• Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check Education Verification Employment Verification Drivers License Verification and passport/ID validation.
• Visa Sponsorship: Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.

About Quorum Software
Quorum Software connects people and information across the energy value chain. Twenty years ago we built the first software for gas plant accountants. Pipeline operators came next followed by land administrators pumpers and planners. Since 1998 Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software data standards and integration. The trusted source of decision-ready data for 1800 companies Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information visit.

Quorum Diversity Statement:At Quorum we are committed to fosteringcultivatingand preserving a culture of belonging. We want to be the place where a diverse pool of talented peoplejoinus stay with us and do their best work. With a diverse team of employees we grow and learn better together. The collective sum of the individual differences life experiences knowledge innovation self-expression and talent that our employees invest in their work represents not only part of our culture but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race gender sexual orientation age religion ethnicity national origin ability neurodiversity and all the other characteristics that make us unique.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin ancestry veteran status disability genetic information or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department

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Director