Collections Representative

About the Position:

As the Collections Representative you will contact delinquent borrowers within assigned accounts to collect past due payments and fees while providing professional compliant and customerfocused service. Your role will support the Consumer Loan Servicing team by following established collection procedures and escalating complex situations as appropriate.

What You Will Do:

• Contact delinquent borrowers within assigned accounts for successful collection of past due payments and fees.
• Communicate with borrowers via phone email and written correspondence in a professional and compliant manner.
• Document all collection activity accurately and timely in the loan servicing system.
• Explain payment options account status and basic loan information to borrowers.
• Follow established collection policies procedures and regulatory requirements.
• Identify accounts requiring escalation and refer to senior collections staff or management as appropriate.
• Maintain knowledge of applicable consumer lending and collections regulations.
• Perform other duties as assigned.

What Were Looking For:

• High school diploma or equivalent required.
• A minimum of two years of customer service experience required preferably in financial services or collections environment.
• Proven experience with handling customer inquiries resolving issues and maintaining a positive and professional demeanor in challenging situations.
• Ability to learn and use multiple computer systems and web-based tools.
• Strong organizational and time management skills.
• Ability to follow procedures and apply sound judgment within established guidelines.
• Strong interpersonal verbal and written communication skills.
• Ability to work effectively in a fast paced team-oriented environment.

Working Conditions/Demands:

• Professional office setting.
• Primarily sedentary position requiring long periods of time working at a computer.
• Must be able to move throughout the office and buildings to obtain or relay information.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Who Are We

Were not just another bank and were not looking for just another employee. Since 1999 First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes we really were the first state-charted FDIC insured bank to operate entirely online and we have been leading the way ever since.

We seek the game changers the innovatorsthose who challenge the status quo because change really is the only constant. Ready to join a team of imaginative driven individuals like you Its your career you deserve to imagine more. Keep reading we think you will like you what see.

Why Join Us

Our success has been driven in part by four core competencies customer focus teamwork adaptability and initiative. Collectively they define our actions and are at the heart of all we do. As a result weve been fortunate to have been named numerous times as an Indianapolis Star Top Workplace and one of the Best Banks to Work For! Headquartered in downtown Fishers our newly-built state-of-the-art 175000 square foot facility headquarters was designed with our team in mind and features an 18000 square foot open air deck named The Backyard with fire pits covered pergola waterfall and foliage to create a momentary escape from the work day. Beyond that the onsite fitness center with the latest equipment and ergonomically-designed workstations help promote health and wellness. Have we mentioned free snacks soft drinks and beer available on tap Want more How about unlimited volunteer time off and social events to bring us all together to have some more. Why just imagine more take the first step and apply today.

Our benefits package includes the following and so much more:

• Medical Dental and Vision Insurance for Full-Time employees - Eligibility begins on day one of employment
• 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employment
• Professional Development Reimbursement
• At Least 3 Weeks Paid Vacation Annually - For New Employees Paid Vacation is Adjusted Based on Start Date
• Eleven Paid Holidays
• Paid Volunteer Time
• Annual First Internet Bank-branded merchandise allowance

Equal Opportunity Employer - Women Minorities Veterans and Individuals with Disabilities

If you are a California resident you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click here to read more.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c). Click here to read more.