Customer Success Manager, Home & Lifestyle-Lawn and Garden
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Job Location:
Seattle, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Shape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon. As a Customer Success Manager youll directly influence the success of major retail brands impact millions of customer experiences and play a crucial role in revolutionizing how businesses scale on the worlds largest e-commerce platform.
Join our dynamic team as a Customer Success Manager supporting strategic retail vendor this role youll drive business growth enhance vendor satisfaction and improve customer experience through data-driven insights and collaborative relationship building. Working with a supportive team youll implement tactical plans provide strategic guidance and contribute to continuous improvement initiatives that create measurable impact for both vendors and customers.
Key job responsibilities
Partner with vendors to develop and execute strategic business plans across marketing merchandising and supply chain management Analyze performance metrics and provide actionable recommendations to drive business growth and improve customer experience Build and maintain collaborative relationships while serving as the primary point of contact for vendor needs Guide vendors through Amazons tools policies and growth opportunities while ensuring operational excellence Contribute to process improvements and innovation initiatives that benefit the broader organization
A day in the life
Collaborate with cross-functional teams to resolve vendor inquiries and implement solutions Review and analyze performance data to identify growth opportunities Develop and present strategic recommendations to vendors Participate in team meetings and knowledge-sharing sessions Manage multiple projects while maintaining high service standards
About the team
Were a collaborative group of 6-10 Customer Success Managers who support each others growth and success. Our team values innovation continuous learning and work-life balance. We regularly engage in team events and provide clear career advancement opportunities.
- Bachelors degree
- 3 years of vendor or client facing experience in Account Management Vendor Management and/or relevant experience in associated fields such as Buying Planning or Merchandising Demonstrated analytical and problem-solving capabilities Experience with data analysis and presentation tools Excellent written and verbal communication skills Time management Proficient in Microsoft Excel
- Experience in financial analysis retail buying retail planning & allocation product/project management marketing business development consulting negotiation or supply chain
- Experience implementing process improvements
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 80200.00 - 101800.00 USD annually
Required Experience:
Manager
Key Skills
About Company
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