Summer Train Driver and Guest Services

The Summer Train Driver & Guest Services Representative plays a key role in creating fun
memorable and engaging experiences for guests at Crocker Park throughout the summer season.
As part of the Guest Services team you will operate the Crocker Park Express Train support Music
in the Park performers assist with event activations and engage with guests across the property.
Essential Functions:
Guest Engagement & Customer Service
Provide excellent customer service while engaging with kids and families.
Take photos of families before rides ensuring sponsor signage is visible.
Create a fun safe and memorable experience for all riders.
Assist at select Crocker Park events including running the information table and selling gift
cards.
Seasonal Attraction Operations
Operate the Crocker Park Express Train safely (similar to a riding lawn mower).
Maintain the trains cleanliness and functionality including cleaning cars between rides.
Perform basic vehicle checks and report issues to the Marketing & Event Assistant.
Monitor weather and communicate updates as needed.
Keep the surrounding area clean and ensure collateral is stocked in brochure holders.
Handle credit card and cash payments through the Clover POS system and maintain
accurate cash counts.
Must have a valid drivers license and complete a background check prior to hiring.
Teamwork & Support
Assist Music in the Park entertainers with basic setup and serve as their point of contact.
Communicate effectively with the Marketing & Event Assistant to ensure smooth
operations.
Support fellow staff during busy periods and help resolve guest questions or unexpected
situations.
Assist at events as needed including information table duties and gift card sales.
Other
Demonstrate the companys core values consistently.
Complete additional tasks or projects assigned.
Skills and Experience
Previous guest service retail or customer service experience preferred.
Strong communication and interpersonal skills with a friendly positive attitude.
Energetic outgoing and comfortable engaging with children and families.
Able to work effectively as part of a team in a busy environment.
Strong problem-solving skills and the ability- to remain calm under pressure.
Reliable punctual and committed to providing excellent service.
Ability to stand walk and assist guests for extended periods; lift up to 15 lbs; and work
indoors/outdoors as needed including evenings and weekends.
Competencies:
Demonstrates genuine care for guest experience and satisfaction.
Engages guests clearly warmly and professionally.
Works effectively with others in a high-energy collaborative environment.
Handles busy periods changing tasks and diverse guest needs with ease.
Brings energy enthusiasm and holiday spirit to every interaction.
Additional Information:
FLSA Status: Temporary Non-Exempt
Location: Crocker Park
Travel: N/A
Reports To: Marketing and Event Assistant
Direct Reports: N/A
About Stark Enterprises:
Stark Enterprises is a full-service real estate development company based in Cleveland Ohio with
expertise in acquisition development leasing property management construction architectural
design landscape architecture marketing and security. We are committed to delivering highquality innovative solutions to meet the evolving needs of our clients and communities.
As an Equal Opportunity Employer Stark Enterprises is dedicated to fostering a diverse and inclusive
workplace. We do not discriminate based on race religion color sex gender identity sexual
orientation age disability national origin veteran status or any other characteristic protected by
law. Employment decisions are based on qualifications merit and business need.
Join us and be part of a forward-thinking company that values both its employees and the
communities it serves.