Garnishment Intake & Processing Specialist (Hybrid)
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Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Overview
***This position is available as a hybrid position in our Wilmington DE office.***
Processes garnishment orders liens tax levies and other court orders (collectively legal orders) served on the organizations core retail prepaid and debit businesses. The role supports both the intake and logging of incoming legal orders and the processing and fulfillment of assigned legal addition the position tracks researches analyzes and coordinates responses to legal orders and communicates with agencies courts and attorneys regarding legal order status including responding to and returning inquiries as appropriate.
Responsibilities
Essential Functions
- Receives reviews and logs incoming garnishment orders liens levies and other legal order attachments into the appropriate tracking systems to ensure accurate and timely intake.
- Processes garnishment orders liens levies and other legal order attachments received from courts child support agencies and governments agencies.
- Ensures timely progression of legal orders by tracking each stage from intake through closure in accordance with department processes and procedures.
- Communicates with attorneys courts and government agencies regarding the status of legal orders and related matters including responding to and returning inquiries as appropriate.
- Follows up as needed on requests to other internal teams to ensure timely processing.
- Prepares responses to all legal orders received and ensures the accuracy and validity of responses are filed timely with the appropriate agency/court.
- Conducts research as needed including utilizing a variety of customer databases and information stores to search research analyze and compile the requested information.
- Reviews legal orders to ensure content validity and compliance with applicable rules and regulations; escalates questions and concerns to the LSOP Manager as appropriate.
- Provides status updates and responds to management inquiries regarding volume timeliness and open legal orders to support reporting and operational oversight.
- Develops close working relationships with others both within and outside the department to address and resolves issues and concerns in a timely manner.
- Performs other duties as assigned.
- No travel required.
Qualifications
Education/Experience Requirements
- Associate degree in legal studies or a related field or an equivalent combination of training and experience in the financial or banking industry.
- 3 years of related experience in legal/regulatory insurance or financial services environment.
Preferred Qualifications
- Working knowledge of retail banking prepaid or credit card operations customer service or new business preferred.
- General knowledge of applicable federal and state banking regulations including the Bank Secrecy Act (BSA)
OFAC and the USA PATRIOT Act. - Strong verbal written and interpersonal communication skills.
- Strong reading comprehension skills with the ability to review and interpret legal orders and apply appropriate
actions in accordance with established procedures. - Strong research and time management skills with demonstrated attention to detail.
- Ability to work effectively in a team-oriented fast-paced multi-tasking environment.
- Proficient in Microsoft Office suite e.g. Excel PowerPoint Word Outlook.
Additional Information
This job will be open and accepting applications for a minimum of five days from the date it was posted.
Working at The Bancorp Bank N.A. and Benefits Information: Culture & Background Screening Employment with The Bancorp Bank N.A. includes successfully passing a background check including credit criminal education employment OFAC and social media background history. #LI-CB1 #LI-Hybrid
Required Experience:
IC
About Company
For over 20 years, The Bancorp has been providing nonbank companies with the people, processes and banking technology that are essential in meeting their individual needs
