Service Calls Admin
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
KS Services a SunSource company offers a full range of industrial repair capabilities with over 866 different Manufacturers and over 122000 unique part numbers supported. We provide our customers with quality industrial repair services effective solutions and efficient service through continuous quality improvements. With a growing number of operations throughout the USA Canada and Mexico we offer a variety of exciting opportunities and strive to recognize our associates for their hard work and dedication.
This onsite individual will act as the primary liaison between our company and the customer on all day-to-day operations managing service calls. This is an exciting opportunity for someone who has an inquisitive mindset can-do attitude organized good social skills and attention to detail.
What Youll Do
- Build and maintain strong customer relationships to ensure excellent service delivery
- Manage and coordinate service call orders from initiation to completion
- Act as the key liaison between customers vendors suppliers and Head Office
- Review vendor EH&S requirements to ensure compliance for onsite work
- Manage internal (STAMP) database ensuring data input accuracy and integrity
- Process service calls order approvals daily
- Review and identify potential repairs and service opportunities
- Actively participate in plant sponsored initiatives meetings and activities
- Collaborate with customers to improve their reliability and introduce cost savings initiatives
- Create process improvements based on data and logic
- Coordinate shipping receiving and expediting orders as required
- Manage and track inventory of repairable assets
Why Youll Love Working for Us
- Competitive salary
- Medical dental vision insurance
- Opportunities for advancement
- Dynamic work environment
- Stability
- Team culture
What We Need from You
Required:
- Proficient in all Microsoft Office programs and the skills to grasp customer software quickly
- Must be fluent in French (Spoken and written)
- Be able to communicate clearly with a wide range of intermediaries
- Highly organized with strong attention to detail
Preferred:
- Manufacturing / industrial experience
- Customer service experience
Equal Opportunity Employer including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process please contactemailprotectedto request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please clickherefor additional information. (For Illinois E-Verify information clickhereaquí). Sun-Source Privacy Policy#ksassc
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Key Skills
About Company
As one of North America's leading distributors for mobile and industrial applications, our solutions-based approach supports OEM & MRO customers with their needs in fluid power, fluid process, fluid conveyance, industrial supplies, and service & repair capabilities.
