Account Management Specialist- Beverage Packaging

Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable aluminum solutions provider. Driven by our purpose of shaping a sustainable world together we work alongside our customers to provide innovative solutions to the aerospace automotive beverage packaging and specialty markets. Headquartered in Atlanta Georgia Novelis has approximately 13000 employees in 32 operating facilities on 4 continents.

Novelis North America is looking for an Account Management Specialist.

Responsibilities

1. Maintains customer account demand information for either orders or forecast as part of FSD process. Receives processes and administers customer orders in accordance with customer service procedures and updates forecast weekly as established by the FSD process.
2. Communicates order status and information within the work processes as needed to ensure customer service expectations both specified and non-specified are met or exceeded. Advises sales and supply assurance with respect to issues i.e. advising of delays pricing packaging forecast updates product availability
3. Work closely with customer contacts to sustain and improve customer service levels and to develop service relationships with key accounts. Provide information to customers as requested. Also support sales function by helping follow-up on necessary actions from customer meetings related to growth and maintenance of all accounts
4. Provides support or backup for other customer service-related functions or activities as required i.e. sample orders lost business tracking initiating new customer master requests.
5. Participates in projects and new/sustaining teams as assigned representing customer service materials scheduling and revenue concerns.
6. Investigates identifies cause and resolves deductions and short pays for customers. Includes initiating credits and/or initial request for payment.
7. Handles all issues with assigned customers including stressful or conflict situations/interactions with internal and external customers.
8. Receives processes and administers customer credits in accordance with customer service procedures. Includes identifying reason for the credit.
9. Deals with complex customer issues and global accounts. Resolves customer issues when escalated from other Account Mgt. Specialists. May play a lead role within the Customer Service group as required.
10. Provides training support and mentoring to new team members.

Qualifications

• Bachelors Degree
• 0-2 years customer service experience. Business to business experience preferred. Manufacturing/chemical experience a plus.
• Good interpersonal and communication skills.
• Computer skills (SAP MS Office Spreadsheet Access etc.).
• ERP experience; SAP experience a plus
• Demonstrated ability to effectively handle stressful or conflict situations/interactions with internal and external customers
• Ability to manage time with minimal supervision and to handle multiple projects.

Please note that we are unable to provide visa sponsorship for this position. Candidates must be legally authorized to work in the United States without the need for current or future sponsorship

What We Offer:

Novelis benefits say a lot about how we care for each other. Our employees and their families have many different needs. As a result our benefits offer choices on many levels and are high in quality driven by the marketplace and addition to core benefits we provide these unique to the industry benefits:

• Family Growth Programs: Paid parental Leave Adoption Assistance Fertility Treatment Childcare Discount and Nursing Mom Support
• Employee Assistance Programs: free resources available 24/7 to you and your family in the areas of mental health family life and career and financial guidance
• Wellness Programs: incentives for wellness activities wellness spending account programs for building healthy habits virtual physical therapy for joint back and pelvic health health management programs and more.
• Diabetes Management Program
• Pet insurance
• Identity Theft Protection
• PerkSpot Discount Program
• Tuition assistance and career development programs!

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Novelis Global Corporate Headquarters is located in the Buckhead neighborhood of Atlanta Georgia and employs approximately 250 people. It is co-located with Novelis North America regional office which employs approximately 225 people. Supporting its 24 operations worldwide Novelis corporate office is home to the executive leadership team and global functions that support the automotive beverage can and high-end specialties value streams. The City of Atlanta provides a diverse and family-friendly place to live with countless museums cultural organizations and educational institutions including the Georgia Aquarium Woodruff Arts Center CNN Center Georgia Tech and Mercedes-Benz the Atlanta area Novelis has strong community partnerships with Atlanta Habitat for Humanity GeorgiaFIRST and Agape Youth and Family Center in addition to many local museums and community groups.

Novelis recognizes its talented and diverse workforce as a key competitive advantage. Novelis provides equal employment opportunities to all employees and applicants. All terms and conditions of employment at Novelis including recruiting hiring placement promotion termination layoffs recalls transfers leaves of absence compensation and training are without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal provincial or local laws.

We encourage all potential candidates to follow the protocols below and to be diligent when sharing any personal information:
1. Check the job posting is live and valid via our careers page: Careers - Novelis
2. Verify any communication with us by contacting our talent team at Careers - Novelis