CSRDispatch Specialist (Project-based)
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Job Location:
Makati City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Opportunity
We are looking for a Dispatch Support Specialist who will facilitate same-day deliveries across the whole US including Dispatching Runs Communicating with Cross-Functional Teams and Daily interaction with Driver Agents.
What youll do:
- Dispatch deliveries in assigned markets and create efficient routes given driver schedules customer needs and service level due times.
- Display mastery of the CXT dispatch system.
- Communicate directly with customers via phone and email in order to resolve issues quickly while maintaining a calm professional tone both verbally and in writing
- Display mastery of Dialpad and Zendesk our telephone and ticketing systems
- Provide direct efficient communication and immediate feedback to drivers
- Achieve on-time delivery metrics of 90% for all markets assigned.
- Provide positive ongoing feedback to General Managers City Managers and Supervisors regarding driver supply needs and the performance of specific drivers.
- Learn your market(s) ensuring full comprehensive knowledge of clients drivers and specific needs of the market.
- Be available to work assigned shifts with flexibility to work through shift changes as needed including weekends and holidays.
Requirements
Requirements:
- Strong communication & interpersonal skills
- Customer service skills both written and verbal
- Demonstrated ability to adapt to master new software technologies and eager to learn and adapt to changing market conditions
- Demonstrated ability to run operationally efficient projects and teams
- True passion for logistics and the execution of rigorous business practices
- Knowledgeable on Google Office Suite and Zendesk
Tools & Platforms:
- Slack Internal team collaboration
- Google Suite Document and file management
- Zendesk Ticketing and support platform (training provided)
- DialPad Internal phone system (training provided)
Benefits
- Equipment provided by the company
- Dayshift (10AM to 7PM)
- PHP 30000 - 34500 all in
Required Experience:
IC
Key Skills
About Company
SuperStaff is a comprehensive outsourcing solutions provider offering call center services offshore in the Philippines, nearshore in Colombia, and onshore in the United States. Initially a captive market for its mother company, servicing the health and biopharma sectors for decades, S ... View more
