Executive Casino Host Full Time (Caessars Palace LV)

• Player Communication:Build relationships with target players utilizing contact strategy through a variety of in-bound and out-bound channels. Leverage property amenities/programs to target players.
• Customer Service: Maintain close ties with target guests through personal contact. Arrange accommodation and amenities. Manage and resolve player problems. Maintain goodwill with all guests. Ensure guests are aware of events and supports execution through attendance and high level of visibility throughout the facility. Escalate customer feedback appropriately.
• Credit/Comps Service:Provide collection of credit according to established regulatory procedures. Compile with state and local regulatory standards.
• New Player Identification/Contact: Actively seek out target players and sign them up for Total Rewards. Inform new prospects about benefits of Total Rewards program. Represent the company at external functions and special events. Plan schedule and arrange visits to Caesars Palace for selected individuals.
• Technical proficiency:Utilize the casino computer systems for the purpose of tracking complimentary items to qualified guests based on restricted comping guidelines. Seek directions from managers to investigate evaluate and determine the financial stability of potential customers using all reliable sources available.
• Computer knowledge: Understand competitive environment and can promote and explain Caesars Palace benefits and features. Give feedback to the appropriate department as new competitor information is acquired.
• Teamwork: Collaborate with workgroups. Support departments to ensure player all relevant information to co-workers and management to maintain consistency and avoid potential problems. Work with team members to achieve common goals.
• Confidentiality/Integrity: Maintain high standards of courtesy professionalism and discretion in all communications to about or with customers including their arrangements and finances. Maintain confidentiality of all player accounts. Maintain security and confidentiality of files records and lists.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainments employment process finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race national origin gender age religion disability sexual orientation veteran status or marital status.

• Must be highly effective at both verbal and written communication and to speak and understand English.
• College Degree with emphasis on Marketing Business Administration or equivalent field preferred.
• Two or more years of host marketing or sales experience required.
• Must have basic PC skills.
• Meets all relevant regulatory requirements.
• May be asked to sign a non-compete agreement.

ADDITIONAL REQUIREMENTS

• Must be able to maneuver in and around the entire casino and hotel area particularly the gaming pit areas.
• Must be able to respond calmly in crisis and demanding situations particularly when situations involve customer or employee conflicts.
• Must be able to respond to visual and aural cues.
• Must be able to work in a smoke-filled environment.
• Must be able to converse over the telephone in situations where there is loud and disruptive background noise.
• Must be able to stand and walk for extended periods of time.
• Schedule flexibility required.