Reservations Team Leader
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
As Reservations Team Leader you will play a key role in coordinating communication and supporting daily operations. Youll guide and support the reservations team converting enquiries into bookings and ensuring smooth processes. Working closely with the Reservations Manager youll coordinate reservations and enhance guest experiences by promoting upselling. With a focus on seamless arrivals loyalty and team development youll ensure our guests enjoy an exceptional stay from the very start.
Qualifications :
What you will bring to the role:
- Experience in hotel reservations (preferable in a supervisory role within a luxury brand) with a proven record of effective customer complaints management
- You are well organised individual who can work well independently and as part of a team
- Computer literate with sound knowledge of Opera Micros or similar PMS/POS
- You have exceptional communication skills both verbal and written English
- You are flexible to work on a roster where some weekend or evening work may be required.
Additional Information :
Thrive in our Sofitel community with:
- Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
- Up to 50% discount on meals at Sofitel Adelaide
- Family & Friends accommodation discounts
- Learning programs through our Academies
- Fully laundered uniform provided
- Free 24 hour access to our Employee Assistance Program
- Opportunities to develop your talent and grow within our property and across the world!
- Ability to make a difference through our corporate social responsibility activities
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent
Special note:
Only applicants currently located in Australia with full Australian working rights will be considered.
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
