Service Delivery Manager IT Risk (Hybrid)
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
SERVICE DELIVERY MANAGER/IT RISK (HYBRID LISBON)
Portuguese company hires for hybrid position
Location: LisbonPortugal
Only candidates already basedin Portugal will be considered
Work Model: Hybrid
Language Requirements:English: C1 (mandatory) French: Nice to have
Seniority: Mid-Level(3 years)
Sector: Banking
Instructions: Please send yourCV in English and make sure to include all skills and experience that match therequirements of the opportunity. This will significantly increase your chancesof success
About the Role
We are looking for a proactive and results-driven ServiceDelivery Manager to support critical IT systems and business operationswith a strong focus on IT Risk Infrastructure and Cybersecurity.
In this role you will ensure high-quality servicedelivery manage client relationships and drive continuousimprovement of operational processes acting as a key bridge between technicalteams and business stakeholders.
Key Responsibilities
- Own and manage end-to-end service delivery for critical systems
- Act as the primary point of contact for clients ensuring high service quality
- Support application deployment transformation and operational activities
- Monitor and improve operational processes and service performance
- Identify risks and proactively prevent issues (technical functional or organizational)
- Track progress and provide clear reporting to stakeholders and management
- Produce and manage dashboards and reports (ServiceNow)
- Collaborate with teams to analyze operational data and improve efficiency
- Support and guide teams to enhance communication and delivery effectiveness
Technical Skills (Must-Have)
- Experience in IT Infrastructure and Production Operations
- Knowledge of IT Risk Management and Cybersecurity principles
- Experience in service delivery support and deployment environments
- Strong ability in risk identification tracking and mitigation
- Familiarity with ServiceNow or similar tools
- Strong analytical thinking and problem-solving skills
- Experience working in large cross-functional teams
Languages Required
- English: C1 (mandatory)
- French: Nice to have
Soft Skills
- Strong client-oriented mindset and focus on service excellence
- Excellent communication and stakeholder management skills
- Ability to manage stress conflicts and priorities effectively
- Strong organizational and time management skills
- Adaptability and ability to thrive in dynamic environments
- Team player with strong collaboration and leadership abilities
Why Apply
- Work in a high-impact role supporting critical IT services
- Gain exposure to IT Risk Cybersecurity and Infrastructure domains
- Collaborate with international teams and stakeholders
- Be part of a culture focused on quality efficiency and continuous improvement
Keywords
Service Delivery Manager IT Risk Cybersecurity ITInfrastructure Production Support ServiceNow Incident Management RiskManagement Stakeholder Management IT Operations Deployment ProcessImprovement Reporting Lisbon Hybrid
#CI - PROC26123
Required Experience:
Manager
