Client Reporting AnalystOnsiteDayshiftBGCUp to 60K

WeSource Management Consultancy Firm

Job Location:

Taguig - Philippines

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

We are hiring for a Client Reporting Analyst for a client based in BGC Taguig

This is an Onsite work following a 6AM - 3PM schedule

Salary is up to 60000.00 based on experience

Main Requirements:

2 years experience in a reporting or data analysis role preferably in telecommunications or managed services.
Hands-on involvement in process improvement initiatives via scripting automation or streamlining of manual workflows is highly desirable.
Demonstrated skill in script-based automation (e.g. Python Power Automate VBA or similar) and awareness of AI-enabled automation opportunities.
ITIL v3 or v4 certification.
Demonstrated experience working within an ITIL-based environment.
Tertiary qualifications preferably in Information Technology TelecommunicationsInformation Systems or a related field.
Demonstrated experience in producing client-facing reports (governance packs SLA dashboards utilisation reports etc.).
Strong proficiency in Microsoft Excel (advanced formulas and pivot tables) and Power BI for data analytics and visualisation.
Understanding of telecommunications or managed services such as WAN SIP and mobile network statistics.
Strong analytical and problem-solving skills with an ability to turn raw data into meaningful insights and recommendations.
Knowledge of service-level agreements (SLAs) and performance reporting in a client-facing context.
Attention to Detail: Ensures reporting accuracy and consistency across all tasks.
Time Management: Prioritizes effectively to meet tight reporting deadlines in a structured and reliable manner.
Continuous Improvement Mindset: Constantly seeks opportunities to improve processes reduce manual effort and increase efficiency.
Client Focus: Understands the impact of reporting on client relationships and governance tailoring outcomes to business needs.

Role and Responsibilities:

Develop maintain and deliver scheduled reports such as governance reporting service performance reports utilization reports mobile statistics
Respond to ad-hoc and bespoke reporting requests from client-facing teams and strategic clients.
Analyze reporting outputs to provide actionable insights and recommendations to improve service delivery and client satisfaction.
Implementation & Delivery Support
Ensure all reporting and tasks are completed accurately and within defined timeframes.
Maintain strong version control documentation and consistency across reporting outputs.
Collaborate with Client Success Managers Client Delivery Managers and Client Success Specialists to ensure reporting aligns to business needs supports client success objective and provides value to the clients.
Contribute to overall customer governance frameworks through accurate timely and data-driven reporting.
Maintain accurate documentation of processes and work instructions ensuring updates are completed every six months.

We are hiring for a Client Reporting Analyst for a client based in BGC Taguig This is an Onsite work following a 6AM - 3PM schedule Salary is up to 60000.00 based on experience Main Requirements: 2 years experience in a reporting or data analysis role preferably in telecommunications or managed...

We are hiring for a Client Reporting Analyst for a client based in BGC Taguig

This is an Onsite work following a 6AM - 3PM schedule

Salary is up to 60000.00 based on experience

Main Requirements:

2 years experience in a reporting or data analysis role preferably in telecommunications or managed services.
Hands-on involvement in process improvement initiatives via scripting automation or streamlining of manual workflows is highly desirable.
Demonstrated skill in script-based automation (e.g. Python Power Automate VBA or similar) and awareness of AI-enabled automation opportunities.
ITIL v3 or v4 certification.
Demonstrated experience working within an ITIL-based environment.
Tertiary qualifications preferably in Information Technology TelecommunicationsInformation Systems or a related field.
Demonstrated experience in producing client-facing reports (governance packs SLA dashboards utilisation reports etc.).
Strong proficiency in Microsoft Excel (advanced formulas and pivot tables) and Power BI for data analytics and visualisation.
Understanding of telecommunications or managed services such as WAN SIP and mobile network statistics.
Strong analytical and problem-solving skills with an ability to turn raw data into meaningful insights and recommendations.
Knowledge of service-level agreements (SLAs) and performance reporting in a client-facing context.
Attention to Detail: Ensures reporting accuracy and consistency across all tasks.
Time Management: Prioritizes effectively to meet tight reporting deadlines in a structured and reliable manner.
Continuous Improvement Mindset: Constantly seeks opportunities to improve processes reduce manual effort and increase efficiency.
Client Focus: Understands the impact of reporting on client relationships and governance tailoring outcomes to business needs.

Role and Responsibilities:

Develop maintain and deliver scheduled reports such as governance reporting service performance reports utilization reports mobile statistics
Respond to ad-hoc and bespoke reporting requests from client-facing teams and strategic clients.
Analyze reporting outputs to provide actionable insights and recommendations to improve service delivery and client satisfaction.
Implementation & Delivery Support
Ensure all reporting and tasks are completed accurately and within defined timeframes.
Maintain strong version control documentation and consistency across reporting outputs.
Collaborate with Client Success Managers Client Delivery Managers and Client Success Specialists to ensure reporting aligns to business needs supports client success objective and provides value to the clients.
Contribute to overall customer governance frameworks through accurate timely and data-driven reporting.
Maintain accurate documentation of processes and work instructions ensuring updates are completed every six months.