German Technical support L2
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Level 2 Technical Support (German) Remote (Medical App Project)
Deadline: April 22 2026
Start: May 2026 (1st2nd week)
Contract: Freelance Remote: 100%
Languages: German (C2/native) English
About the Role
TalentWorldGroup is hiring German-speaking L2 Technical Support Specialists for a medical app project.
This is a hybrid L1 L2 role:
- Handle user support (calls & tickets)
- Investigate and resolve technical issues
Youll act as a bridge between users and engineering teams.
Responsibilities
L1 Customer Support
- Inbound calls (users/patients)
- Onboarding navigation basic troubleshooting
- Real-time support & clear communication
- Case documentation in Zendesk
L2 Technical Support
- Investigate escalations & replicate issues
- Analyze logs/API behavior
- Identify root cause
- Escalate to L3 with clear documentation
- Follow up & identify recurring issues
Profile
- Native German strong English
- 13 years in technical/customer support (L2 preferred)
- Strong troubleshooting & analytical skills
- Basic APIs/logs/backend understanding
- Experience with admin tools & inbound calls
- Clear communicator with customer focus
Tools: Zendesk (mandatory) Five9/CRM (plus)
Schedule
- 08:0017:00 (CEST)
- 8h/day (split between 2 talents)
- Flexibility required
Compensation & Training
- 15/hour (production training)
- Training duration: 22.5 weeks (May 2026)
Technical Requirements
- Stable wired internet
- 8GB RAM 1.8GHz CPU 10GB free storage
- 1920x1080 screen preferred
- Wired USB headset
- Windows 11 or macOS 14
Why Join TalentWorldGroup
- Fully remote flexible setup
- Freelance cooperation agreement
- Stable long-term collaboration
- Paid training
- Growth into English projects or broader CSR roles
- Supportive international team
