SaaS AMS First Level Support Engineer
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
The First Level Support Engineer is responsible for providing technical support to customers of our SaaS platform. This includes answering customer questions troubleshooting problems and escalating issues to the appropriate team members. The ideal candidate will have strong technical skills and be able to work independently and as part of a team.
Your key tasks
- Answer customer questions via ticketing tool e-mail or by phone
- Troubleshoot technical problems and provide solutions
- Escalate issues to the appropriate team members
- Document customer interactions and resolutions
- Stay up-to-date on the latest software releases and features
- Work with other team members to improve the customer support experience
Qualifications :
- Professional fluency in German and English both written and spoken is required
- 1-2 years of experience in technical support or customer service management
- Strong troubleshooting skills
- Excellent communication organization and customer service skills
- Ability to work independently and as part of a team
- Proficiency in the use of various technical tools and software
Additional Information :
We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire compensate and promote regardless of origin age gender identity sexual orientation or any other fantastic traits that make us all unique we have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies and any unsolicited candidate submissions will be exempt from any payment expectations.
#LI-Hybrid
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial insti ... View more
