Senior Technical Success Manager
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Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint were looking for passionate people to join our mission. If youre ready to help the worlds best companies optimize their digital applications we invite you to explore a career with us!
Senior Technical Success Manager
Location: Bengaluru
As a key member of our New Relic Technical success manager team focused on high-growth Global Command Centers (GCCs) in India you will be responsible for driving the Value conversation through deep levels of discovery and business alignment . You will present technology solutions to solve these business challenges and build confidence in the New Relic platform capabilities through value alignment and clear differentiation. As the domain expert on New Relic you will help drive the Value realization in accounts by being the technical advisor to the customer through your depth of technology skills and business acumen to provide clear business value.
You will be responsible for driving revenue for our New Relic platform with the thesupportand partnership of Sales Product Management and our executive team. This role requires a hands-on observability tool knowledge and customer relationship handling skills throughout the customer lifecycle of onboarding enabling and quarterly business reviews
What youll do:
You will be the tech SPOC for the customers and own the technical strategic direction in the account through an advanced ability todevelop position and provide product-centric and value-centric solutions during onboarding adoption renewal while achieving quarterly and annual consumption goals for an assigned territory.
This role will focus on partnering with the Sales Account Executives to own the revenue by being the technical advisor to the customer building and training the COE with customer organisation .you must possess a winning combination of business and technical skills the ability to present and demonstrate our solutions to a broad spectrum of audiences from IT to business and be able to build strong relationships and handle technical objections and issues throughout the sales cycle. Ultimately the TSM needs to be a trusted advisor both to internal partners as well as to our technical customers and C-Level Executives alike.
Responsibilities:
- Develop deep expertise of New Relic products and services
- Partner with sales for effective qualification (technical and business) discovery of expansion opportunities with existing customers
- Lead value and business use case workshops to determine customers challenges
Fostering a diverse welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best most authentic selves to work every day. We celebrate our talented Relics different backgrounds and abilities and recognize the different paths they took to reach us including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. Were looking for people who feel connected to our mission and values not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process please reach out to .
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success including fully office-based fully remote or hybrid.
Our hiring process
In compliance with applicable law all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including but not limited to theSan Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant we will provide more information later in the application process.
Candidates are evaluated based on qualifications regardless of race religion ethnicity national origin sex sexual orientation gender expression or identity age disability neurodiversity veteran or marital status political viewpoint or other legally protected characteristics.
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