Sales Customer Support Executive
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Type of Employment: Independent Contractor
Location: Onsite 95 Apple creek Blvd. Markham
Hourly Rate: $18 per hour
Key Responsibilities
Client Engagement & Solutioning
Work closely with the clients sales team to understand customer requirements and recommend suitable telecom solutions.
Prepare and deliver product presentations demonstrations and proposals tailored to prospective customers.
Assist in responding to customer queries with timely and accurate information.
Collaborate with the clients technical teams to ensure the feasibility and customization of solutions.
Customer Success & Service Delivery
Serve as the first point of contact for customer inquiries requests and issue resolution.
Manage onboarding of new customers and coordinate with internal teams for smooth service delivery.
Track customer accounts follow up on service requests and ensure SLAs are met.
Handle escalations professionally ensuring timely resolution and customer satisfaction.
Collect and relay customer feedback to improve service quality and solution offerings.
Market & Product Knowledge
Maintain up-to-date knowledge of the clients product portfolio telecom technologies and market trends.
Provide insights to sales and technical teams on emerging customer needs and competitive positioning.
- Qualifications & Skills
Strong communication presentation and interpersonal skills.
Ability to explain technical telecom solutions to non-technical clients.
Proficiency in CRM systems and Microsoft Office (Excel PowerPoint Word).
Customer-first mindset with proven problem-solving abilities.
Ability to multitask prioritize and manage time effectively in a fast-paced environment.
Required Experience:
Senior IC
About Company
Pathway Communications: Your trusted choice for Outsourced IT support services in Toronto. Elevate your business with our expertise and boost your business efficiency.
