Sales Customer Support Executive
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Job Location:
Hourly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location: Onsite 95 Apple Creek Blvd. Markham
Employment Type: Independent Contractor
Hourly Rate: $18/hour
Working Hours: 9:00 AM 5:00 PM
Language Requirement: English
Role Overview
We are seeking a customer-focused and results-driven Customer Success & Sales Associate with experience in telecom or IT environments. This role combines client engagement solution selling and customer service to ensure a seamless customer experience from onboarding through ongoing support.
Key Responsibilities
Client Engagement & Solutioning
- Collaborate with the clients sales team to understand customer needs and recommend suitable telecom solutions
- Prepare and deliver product presentations demos and tailored proposals
- Respond to customer inquiries with accurate and timely information
- Work with technical teams to ensure solution feasibility and customization
Customer Success & Service Delivery
- Act as the first point of contact for customer inquiries service requests and issue resolution
- Manage onboarding of new customers and coordinate with internal teams
- Track accounts monitor service requests and ensure SLA compliance
- Handle escalations professionally to ensure timely resolution and satisfaction
- Gather and share customer feedback to enhance service quality and offerings
Market & Product Knowledge
- Maintain up-to-date knowledge of telecom products technologies and market trends
- Provide insights on customer needs and competitive positioning to internal teams
Qualifications & Skills
- Minimum 2 years of experience in a call center or sales environment within IT or Telecom
- Experience with ticketing tools and CRM systems
- Proven experience in cold calling upselling and cross-selling
- Strong verbal and written communication and presentation skills
- Ability to explain technical solutions to non-technical clients
- Strong customer handling and problem-solving skills
- Proficiency in Microsoft Office (Excel Word PowerPoint)
- Ability to multitask prioritize and manage time in a fast-paced environment
- Punctual and able to work onsite full-time (9 AM 5 PM)
Required Experience:
Senior IC
About Company
Pathway Communications: Your trusted choice for Outsourced IT support services in Toronto. Elevate your business with our expertise and boost your business efficiency.
