Collections Associate

Kingston - Jamaica

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Core Functions

The Retail Collections Associate is responsible for managing delinquent retail credit portfolios including credit cards loans and overdrafts by recommending and initiating corrective actions. This role contributes to maintaining the quality of the Banks retail credit portfolio and minimizing credit losses through effective collection strategies strict adherence to credit policies and compliance with regulatory guidelines.

Key Responsibilities

Manage delinquent accounts by initiating collection strategies and recommending corrective actions
Monitor and maintain the quality of the retail credit portfolio ensuring adherence to Bank policies
Minimize risk of loss through efficient collections credit controls and compliance with regulatory requirements
Negotiate repayment plans with clients while preserving customer relationships and client satisfaction
Escalate complex cases or high-risk accounts to senior management for further action
Maintain accurate records of collection activities client communications and account updates
Generate reports and provide regular updates on portfolio performance collection trends and recovery metrics
Collaborate with internal teams including Credit Risk and Customer Service to resolve account issues
Support periodic audits reconciliations and reviews of the retail credit portfolio

Education and Experience

Diploma or Degree in Business Administration Finance Banking or Accounting from a recognized tertiary institution
Minimum of three years experience in banking with at least one year in a collections role
Banking experience with a focus on credit management

Specialized Skills and Competencies

Strong knowledge of negotiation and debt recovery techniques
Sound credit judgment and decision-making ability
High level of analytical and problem-solving skills
Excellent verbal and written communication skills
Tenacity and resilience in meeting and exceeding performance targets
Strong interpersonal and customer service skills
Working knowledge of the Banks lending and collections policies and procedures
Self-motivated well-organized and results-driven
High level of professionalism and confidentiality
Proficiency in computer applications including word processing and spreadsheet software
Ability to prepare and analyze reports

Special Conditions Associated with the Job

Normal office environment
Commission-based compensation structure
Shift work between 7:00 a.m. and 8:00 p.m.
Occasional work outside normal business hours including weekends

Core Functions The Retail Collections Associate is responsible for managing delinquent retail credit portfolios including credit cards loans and overdrafts by recommending and initiating corrective actions. This role contributes to maintaining the quality of the Banks retail credit portfolio and min...

Core Functions

Key Responsibilities

Manage delinquent accounts by initiating collection strategies and recommending corrective actions
Monitor and maintain the quality of the retail credit portfolio ensuring adherence to Bank policies
Minimize risk of loss through efficient collections credit controls and compliance with regulatory requirements
Negotiate repayment plans with clients while preserving customer relationships and client satisfaction
Escalate complex cases or high-risk accounts to senior management for further action
Maintain accurate records of collection activities client communications and account updates
Generate reports and provide regular updates on portfolio performance collection trends and recovery metrics
Collaborate with internal teams including Credit Risk and Customer Service to resolve account issues
Support periodic audits reconciliations and reviews of the retail credit portfolio

Education and Experience

Diploma or Degree in Business Administration Finance Banking or Accounting from a recognized tertiary institution
Minimum of three years experience in banking with at least one year in a collections role
Banking experience with a focus on credit management

Specialized Skills and Competencies

Strong knowledge of negotiation and debt recovery techniques
Sound credit judgment and decision-making ability
High level of analytical and problem-solving skills
Excellent verbal and written communication skills
Tenacity and resilience in meeting and exceeding performance targets
Strong interpersonal and customer service skills
Working knowledge of the Banks lending and collections policies and procedures
Self-motivated well-organized and results-driven
High level of professionalism and confidentiality
Proficiency in computer applications including word processing and spreadsheet software
Ability to prepare and analyze reports