Customer Service Representative
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Job Location:
Charlottesville, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
City/State
Charlottesville VAWork Shift
First (Days)Overview:
Sentara Cardiology Specialist is currently seeking a full-time Remote Customer Service Representative.
Position Status: Full-time Day Shift
Must be able to report to either MJH or RMH within an hour due to any power/connectivity issues. On-site training may be required at a Charlottesville office.
Standard Working Hours: Must be able to work between the hours of 8:00AM to 4:30PM
The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility plan prescription benefits and claim payment issues or patient services needs such as updating billing information establishing payment plans resolving payment inquiries or patient scheduling.
Education
High school diploma or equivalent Required
Experience
Two years of customer service experience required
Previous data entry experience required
Prior scheduling experience required
Experience in a high-volume call center preferred
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission to improve health every day this is a tobacco-free environment.
For positions that are available as remote work Sentara Health employs associates in the following states:
Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.
Required Experience:
Unclear Seniority
Key Skills
About Company
Sentara Health, is an integrated, not-for-profit health care delivery system in Virginia and North Carolina. Sentara improves health everyday.
