Principal Service Manager
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Create your best future and join Westpac as a Principal Service Manager.
Whats the role
Your key responsibilities include:
- Define project scope requirements timelines resources risks and dependencies in collaboration with business and technical stakeholders ensuring alignment with strategic objectives.
- Partner with architects engineers and crossfunctional technology teams to translate business needs into robust infrastructure designs and solutions.
- Lead endtoend delivery of infrastructure initiatives managing schedules task allocation deployments migrations testing and change windows to minimise disruption to business operations.
- Monitor project performance risks issues and compliance with IT governance security and regulatory standards providing clear and regular updates to stakeholders.
- Finalise project deliverables and transition to operations ensuring documentation support readiness stakeholder acceptance and completion of postimplementation reviews and lessons learned.
What do I need
Essential:
- Problem-Solving & Data Driven Decision-Making: Analytical thinking under pressure.
- Excellent verbal and written communication skills
- Stakeholder Communication: Translating technical concepts into business language.
- Team Leadership: Delegation mentoring and building high-performing teams.
- Change Management: Leading through transformation and uncertainty.
Desirable:
- Extensive experience in a complex IT infrastructure environment incorporating planning implementation and operational management.
- Service management experience in IT industry.
- Strategic Planning: Aligning infrastructure initiatives with business goals.
- Cloud Infrastructure: Knowledge of Azure AWS Zscaler and understanding of IaaS PaaS SaaS.
- Network & Data Center Management: Knowledge of LAN/WAN VPNs SD-WAN Virtualization.
- Cybersecurity Fundamentals: Risk management compliance and security architecture.
- DevOps & Automation: Familiarity with CI/CD pipelines Infrastructure as Code (e.g. Terraform Ansible).
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started simply click on the APPLY or APPLY NOW button
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on our website.
#LI-Hybrid.
Required Experience:
Manager
Key Skills
About Company
Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more
