Receptionist

Capital Consultants Management Corporation

Job Location:

San Antonio, TX - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

The Receptionist serves as the primary point of contact for homeowners vendors and visitors providing exceptional customer service and administrative support. This role is responsible for managing front desk operations handling payments and documentation coordinating communications and supporting Community Managers and office staff. The Receptionist plays an important role in maintaining a professional organized and welcoming office environment while ensuring accurate records and adherence to established policies and procedures.

RESPONSIBILITIES

Front Desk & Customer Service

Greet welcome and assist homeowners and visitors in a professional courteous and customer-focused manner.
Respond to walk-in inquiries by providing general information or directing individuals to appropriate staff or departments.
De-escalate tense or sensitive situations calmly and professionally while adhering to company policies and procedures.

Phone & Communication Management

Answer and route all incoming phone calls promptly and accurately.
Take clear detailed messages and ensure timely follow-up with appropriate personnel.
Schedule appointments for Community Managers (CMs) and coordinate meeting logistics as needed.
Serve as a primary contact for homeowner inquiries via phone email and in person interactions.
Provide accurate information regarding community policies assessments amenities and general HOA procedures.
Address and resolve routine homeowner concerns escalating complex or sensitive issues to appropriate staff as needed.

Payment Processing & Recordkeeping

Accept payments from homeowners including checks for assessments and other fees.
Maintain accurate and timely records of payments received in accordance with established procedures.
Ensure checks are properly secured and prepared for courier pickup.
Assist with basic payment-related questions while maintaining confidentiality and accuracy.

Administrative & Office Support

Open and close the main office in accordance with established security and operational procedures.
Maintain the cleanliness organization and professional appearance of the front desk and reception area.
Accept sign for and log deliveries; notify appropriate staff of received packages or materials.
Receive date-stamp and distribute paperwork and documentation from homeowners.
Assist homeowners with completing forms and required paperwork ensuring accuracy and completeness.

Amenity Access & Documentation

Sell and distribute amenity access devices in accordance with company policies.
Maintain accurate records related to amenity access device issuance and payments.

REQUIREMENTS

Required Experience and Education

High school diploma or equivalent required.
Minimum of one (1) year of experience in a receptionist front desk customer service or administrative support role.
Basic understanding of office procedures recordkeeping and customer service best practices.

Preferred Experience and Education

Prior experience in property management HOA or community management environments.
Bilingual proficiency in English and Spanish.
Experience handling cash checks or payment processing.
Familiarity with appointment scheduling systems databases or property management software.

Skills & Competencies

Strong customer service orientation with the ability to interact professionally with diverse individuals.
Demonstrated de-escalation and conflict management skills.
Excellent verbal and written communication skills.
Strong organizational and recordkeeping abilities with attention to detail.
Intermediate computer skills including proficiency with email data entry and office management systems.
Ability to multitask prioritize responsibilities and work efficiently in a fast-paced office environment.
Ability to maintain confidentiality and handle sensitive information appropriately.

PHYSICAL REQUIREMENTS

The physical requirements can vary but generally they may include:

Lifting: Ability to lift carry and move items weighing up to approximately 15 pounds such as packages office supplies or files.
Mobility: Ability to move throughout the office to greet visitors receive deliveries and assist staff as needed. Occasional walking bending reaching and light physical movement throughout the workday.
Working Conditions: Primarily performed in a professional office environment. Regular interaction with homeowners staff and vendors at the front desk and via phone. Minimal exposure to noise with occasional periods of increased activity during peak hours.
Personal Protective Gear: No personal protective equipment (PPE) is generally required for this position.
Extended Sitting or Standing: Ability to sit or stand for extended periods while performing desk and computer-based tasks. Ability to stand for extended periods while assisting walk-in homeowners and managing front desk operations.
Manual Dexterity: Frequent use of hands and fingers for typing writing filing handling paperwork operating office equipment and processing payments. Ability to operate standard office equipment such as computers phones printers and scanners.
Driving: Driving is not a regular requirement of this position.

We are committed to creating an inclusive and accessible work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. Employees are encouraged to discuss accommodation needs with their manager or Human Resources.

WHAT WE OFFER:

Comprehensive benefits package including medical dental and vision
Wellness program
Flexible Spending Accounts
Company-matching 401k contributions
Paid time off for vacation holidays medical and volunteering
Paid parental leave
Training and educational assistance
Support programs including Employee Assistance Program and Calm Health
Optional benefits including short- and long-term disability life insurance and pet insurance
Most importantly a caring team who is dedicated to your success!

Required Experience:

Junior IC