Administrative Assistant Patient Advocate
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Job Location:
Lafayette, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
ESSENTIAL FUNCTIONS:
- Support managers and employees through a variety of tasks related to organization and communication.
- Responsible for confidential and time sensitive material.
- Familiar with a variety of the fields concepts practices and procedures.
- Effectively communicate via phone and email ensuring that all duties are completed accurately delivered with high quality and in a timely manner.
- Attend meetings and take accurate minutes.
- May responsible for accurate and timely physician credentialing.
- May direct and lead the work of others.
- May manage and coordinate administrative programs and office activities.
- Create spreadsheets manage databases and prepare presentations reports and documents as needed.
- Answer telephones and take messages or transfer calls.
- May cover the reception desk when required and supervise Admin Clerk staff.
- Calendar management schedule appointments update calendars and arrange staff meetings
- Facilitate patient/family grievance process to include processing the complaint forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes.
- Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
- Identify process deficiencies that result in possible threats to patient rights or patient safety.
- Maintain the complaint and grievance logs up to date.
- Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.
- May participate in new hire orientation on educating staff on patient safety and advocacy
- Identify critical needs with regard to customer service and discuss with supervisor and medical staff.
OTHER FUNCTIONS:
- Perform other functions and tasks as assigned.
Required Experience:
Junior IC
Key Skills
About Company
Acadia Healthcare operates a network of premier behavioral healthcare facilities in the United States and Puerto Rico. Offering multiple levels of care for all populations.
