Patient Access Specialist
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Job Location:
Hiawassee, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Quality Patient Care
Interpersonal skills to interact with the public in a high-volume call center setting including perceptive listening skills to identify the concerns and take appropriate actions with patients who may express emotions including fear and frustration; Skill in speaking clearly using appropriate vocabulary and grammar to obtain and convey information to individuals at various organization levels; Ability to engage independent decision-making techniques while performing various job duties simultaneously; Skill in writing concise grammatically correct correspondence and notes with strong typing and writing skills for clear messaging.
Computer Skills
Strong computer skills and comfort with navigating multiple applications simultaneously; Using available tools for accuracy such as guided scheduling and on line reference guides; Be able to learn new processes procedures and software programs quickly; Effectively use resources to provide the right response to callers with quick thinking and a calm manner.
Adherence
Demonstrated ability to adhere to policies and procedures with flexibility and adaptability to frequently changing procedures; Excellent attendance and timeliness.
Teamwork
Ability to work in a fast-paced energetic environment; Team player working closely and collegially with co-workers; Work well both independently and as part of a team; Exhibit a high level of self-motivation and goal-orientation.
MINIMUM QUALIFICATIONS: High School Diploma; BA/BS preferred. Three (3) years of experience in a customer service hospitality sales or large contact center environment. Or six (6) months experience in the Patient Access Associate role and eligible for internal advancement; meets defined call center metrics for progression.
PHYSICAL REQUIREMENTS: (Light); 11-20 lbs 0-33% of the workday (occasionally); 01-10 lbs 34-66% of the workday (frequently) Negligible 67-100% of the workday (constantly) Lifting 20 lbs max Carrying of objects up to 10 lbs Occasional to frequent standing & walking; Occasional to frequent sitting; close eye work (computers typing reading writing); Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock Floor Surfaces Hot/Cold Temperatures Indoor/Outdoor conditions Latex Lighting Patient care/handling injuries Radiation Shift work Travel may be required. Use of personal protective equipment including respirators environmental conditions may vary depending on assigned work area and work tasks.
Additional Details
Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.
Required Experience:
IC
Key Skills
About Company
"Have a Coke and a smile" means more to Emory University than it does to the rest of the world. The school, which has some 13,300 students and about 12,500 staff and faculty members, has a very low student-teacher ratio of about 7:1. It changed from Emory College to Emory University i ... View more
