IT Operations Automation Engineer
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Opportunity
Brightflag is looking for an IT Operations Automation Engineer to build automation improve internal tooling and provide hands-on infrastructure and endpoint support from our Dublin office.
Brightflag is integrating with Wolters Kluwer which means the opportunity to shape how internal systems and operations work here is the near term youll help move that integration forward. Longer term the automation and tooling you build will set the standard.
Youll work across infrastructure product support and engineering teams to find operational pain points and build automation that eliminates repetitive work-- whether that means supporting enterprise IT and SaaS systems streamlining product operations or improving the engineering environment. What sets this role apart is caring about whats slowing people down and having the engineering chops to build solutions that are well-architected secure and built to last.
What You Will Be Doing
- Provide hands-on endpoint and hardware support for onboarding/offboarding and office infrastructure in Dublin
- Work with endpoint provisioning including MDM enrollment and Autopilot processes
- Build automations internal tools and workflows that reduce manual effort across infrastructure product support and engineering teams
- Wire internal systems together using APIs scripting and third-party services
- Find recurring pain points and build self-serve capabilities that reduce ticket volume and unblock teams
- Coordinate with parent company Workplace Technology on device management identity and infrastructure operations
- Maintain and improve operational documentation processes and knowledge base articles
- Support technical compliance processes and audits as needed
- Collaborate with Security and Information Security on best practice
Skills & Experience
To be successful in the role you need:
- 5 years experience in IT operations engineering systems engineering or infrastructure automation
- Strong scripting and automation skills (PowerShell Bash Python or similar)
- Experience with cloud platforms (AWS Azure) and hybrid identity environments (Active Directory Entra ID SSO)
- Experience supporting Mac and Windows environments
- Hands-on experience with M365 or Google Workspace
- Experience with SaaS systems user management and SSO
- Solid understanding of TCP/IP networking (routing firewalls VPNs)
- Ability to work independently prioritize based on business impact and keep stakeholders informed
- Strong communication skills and a genuine focus on end user experience
The following are a bonus!
- A general-purpose programming language (Java Python Go or similar)
- SQL databases and RESTful APIs
- Version control (Git)
- MDM platforms (Intune Addigy JumpCloud or similar)
- Experience building internal tools or no-code/low-code solutions
- Google Workspace/M365 migration experience
- Background in escalation engineering or application support
- ITIL SOC2 ISO27001 or change management experience
Life @ Brightflag
Were growing fast and so is the experience we can offer you:
- A huge opportunity to make a real impact to shape what we do and where we are going.
- The exposure and challenge you need to learn grow and progress your career in a high growth environment.
- Complex technical and business problems to solve and the trust and autonomy you need to go and solve them.
- A sound helpful team in a friendly values-driven and inclusive environment.
- Competitive salary.
- 25 days of holidays.
- Employer pension scheme.
- Comprehensive health insurance life insurance and long term illness/income protection.
- Fully flexible work location and work patterns so you can balance life at home with life at work - come to the office work at home or enjoy a blend of both at your discretion.
- The Tax-Saver or Cycle-to-Work Scheme.
We are a diverse and inclusive bunch of people. We welcome diverse perspectives and people who make every day count and strive for constant improvement. We do not discriminate based on gender ethnicity sexual orientation religion civil or family status age disability or race.
Location & Eligibility
This is a hybrid role and is open to applicants within commuting distance of our Dublin city centre office. Wed expect you in the office at least once a week with twice a week preferred.
Your time is valuable. To help with your application we advise that regrettably we cannot offer work permit sponsorship/ self sponsorship for this role.
About Brightflag
Hi were Brightflag the AI-powered enterprise legal management platform that helps corporate legal departments operate with greater clarity efficiency and control.
Powered by our patented AI which was developed with over 100000 hours of legal and engineering expertise and supported by our best-in-class Customer Success teams Brightflag enables in-house legal teams to streamline operations manage matters and spend and collaborate more effectively with outside counsel.
Today Brightflag is trusted by leading global organizations and forms part of the Legal & Regulatory division of Wolters Kluwer a global provider of professional information software solutions and services. You can learn more about Brightflag here.
Required Experience:
IC
Key Skills
About Company
Intuitive e-billing and matter management platform, providing visibility into legal work and controlling costs.
