Casual Patient Services Clerk

Job Description:

Excellent benefits including salary packaging
Fitzroy
Challenging and rewarding work environment
Ongoing training and development opportunities
Best practice implementation
Senior leadership opportunity
Friendly and supportive team environment
Friendly and dynamic team
Progress Your Career Today!
Excellent Career Progression
Pro-active & supportive leadership
Flexible working arrangements
Work for one of Australias leading hospital groups
Casual employment

About the Role
The Patient Services Clerk is accountable for providing clerical support andfacilitatespatient management to the Intensive Care Unit. The PSC will be involved in admitting and discharging patients reception duties and delivering customer service of a high standard. The PSC will activelyparticipatein the achievement of unitobjectiveswhilst ensuring patient confidentially ispreserved at all times.

• Ability to prioritiseICU demands

• Familiar with the policies relating to Admissionsand Discharges

• Clarify and accurately document information received

• Work collaboratively with Nurse in Charge toassistwith patientflow

• Createpatient records andcompleteall necessary information accurately in line withcurrent procedures

• Admit and discharge patients accurately andin a timely manner

Your Contribution

• Competent computerskills including Microsoft Office applications

• facilitate team outcomes in a multidisciplinary environment

• assistand support change and implement process improvements

• communicate effectively with patients and staff at all levels

• utilise written and verbal communication skills in problem solving conflict resolution and negotiation

What we Offer
A focus on wellbeing initiatives with regular events and programs
Confidential solutions-focused employee counselling
A healthy work/life balance encouraged.
Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
Salary Packaging Increase your take home pay!
In the heart of Fitzroy CBD at our doorstep close to some of Melbournes best cafes public transport and lots of carparks
Discounts and Promotions always available through our Foundation
Regular opportunities for professional development to assist you to reach your career goals
Culture of continuous improvement

Environmental Services is a large and varied departmentoperatingacross multiple locations within St Vincents Melbourne campus. The Patients Services Clerks reporting to this department arelocatedat both Fitzroy and Kew.

Working at St Vincents
St Vincents Hospital Melbourne (SVHM) is a leading teaching research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion Justice Integrity and Excellence.

Application

Please attach your resume and cover letter to your application.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

Please contact ICU NUM Rebecca Reilly at: for any questions about the role

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.

Please visit our website for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM.

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).

THE ORGANISATION AND OURMISSION

St Vincents Hospital Melbourne (SVHM) is a leading teachingresearchand tertiary health service which employs more than 5000 staff across 18 sites throughout Melbourne.

Part of Australias largest not-for-profit Catholic health and aged care network St Vincents Health AustraliaSVHMprovidesa diverse range of adult clinical services including acute medical and surgical services sub-acute care medical diagnostics rehabilitation allied health mental health palliative care correctionalhealthand community residential care.

SVHMs mission is to provide high quality and efficient health services to the people of Victoriain accordance withthe philosophy of St Vincents Health Australia. Thismission is based on the values of compassion justiceintegrityand excellence.

Classification: HS1

POSITION PURPOSE

The Patient Services Clerk is accountable for providing clerical support andfacilitatespatient management to the Intensive Care Unit. The PSC will be involved in admitting and discharging patients reception duties and delivering customer service of a high standard. The PSC will activelyparticipatein the achievement of unitobjectiveswhilst ensuring patient confidentially ispreserved at all times.

POSITION DUTIES

• Ability to prioritiseICU demands

• Familiar with the policies relating to Admissionsand Discharges

• Clarify and accurately document information received

• Work collaboratively with Nurse in Charge toassistwith patientflow

• Createpatient records andcompleteall necessary information accurately in line withcurrent procedures

• Admit and discharge patients accurately andin a timely manner

• Understandthe hospitals financial position and understandhow admission and discharge practices impinge on this

• Processpaymentsfor overseas patients visits

• Restock all forms andstationeryasrequired

• Maintaina cleantidyand efficientworkspaceon FlightDeck

• Supportfellow team members in achieving desired goals andobjectives

• Book and utilise interpreter service whenrequired

• Maintain high level of customer service and professional standards at all timeswhencommunicating closely with staffpatientand their families

INCUMBENTOBLIGATIONS

General

• Perform the duties of the positionto thebest of their ability and to a standard acceptable to SVHM

• Comply withall SVHM policies procedures by laws and directions

• ComplywithallSVHM requirementspoliciesproceduresand directions

• Treat others with respect and always behave professionally andin accordance withthe SVHM Code of Conduct

• Only access confidential information held by SVHM when this is necessary for business purposesmaintainingthe confidentiality of that information once accessed

• Participate in theannual SVHMperformance reviewprocess

• Display adaptability and flexibility to meet the changing operational needs of the business

• Comply withapplicable Enterprise Bargaining Agreement provisions

• Display a willingness to develop self andseekto improve performance

• Maintain skills and knowledge necessary tosafely and skilfully undertakeduties

• Takepersonal responsibility for the quality and safety of workperformed

• Recognisethe relationship between clinical and non-clinical functions in the achievement ofoptimalsafety and quality care

• Takeall necessary care and precautions in the performance of duties

• Participatein risk management and continuous quality improvement activities as part of day-to-day work

Health and Safety

• Attend general hospital orientation within 3 months of commencement

• Protect the health and safety of self and otherscomplying withall health and safety related policiesproceduresand directions

• Report incidents and accidents and collaboratewith management to resolve safety issues

• Complete requiredFire and Emergency Trainingannually

• Complete required Workplace Culture and Equity Training annually

SELECTION CRITERIA

ESSENTIALREQUIREMENTS

• Competent computerskills including Microsoft Office applications

• Demonstrated ability to:

• effectively work autonomously

• facilitate team outcomes in a multidisciplinary environment

• assistand support change and implement process improvements

• communicate effectively with patients and staff at all levels

• utilise written and verbal communication skills in problem solving conflict resolution and negotiation

• prioritise tasks andmeet deadlines

• Demonstrates commitment to:

• the Values and Health Care Philosophy ofSt Vincents Health Australia

• ongoing education and professional development

• Occupational Health and Safety and Quality Improvement Principles.
  

DESIRED REQUIREMENTS

• Knowledge of medical terminology

• Knowledge of Patient Administration Systems

• Previousadministration experience in a health setting

PRE-EXISTING INJURY

Prior to any person being appointed to thispositionit will berequiredthat theydisclosefull details of any pre-existing injuries or disease that might be affected by employment in this position.

Closing Date:

Reconciliation Action Plan:

At St Vincents we acknowledge the importance of creating a work environment that is welcoming safe equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information visit https:// or get in contact at

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct