Order Management Representative
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Job Summary
Who we are
DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security privacy and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI DNS and certificate lifecycle management to secure infrastructure software devices messages AI content and agents. Learn why more than 100000 organizations including 90% of the Fortune 500 choose DigiCert to stop todays threats and prepare for a quantum-safe future
Job summary
DigiCerts Order Management team is a global team responsible for processing revenue transactions and other order related requests. We interact with both internal customers and external Digicert partners and Order Management our function is five fold:
1. Work with the key stakeholders throughout Digicert to define the requirements for executable transactions
2. Validate the incoming requests against these requirements
3. Upon successful validation we enter the order request into our system for fulfillment and billing
4. Fulfill customer orders by creating/updating customer accounts within DigiCerts portals
5. Facilitate fulfillment of 3rd party hardware tokens and services
What you will do
- Manage customer relationships on a per incident and/or transaction basis
- Facilitate and process queries and revenue transactions
- Participate in cross-functional projects as required providing specific expertise
- Contribute to development of UAT testing scripts and perform testing
- May be a Subject Matter Expert (SME) on specific processes to train peers to ensure process procedures tools products and applications
- Provides customer support at a specialist level acting as the knowledge base of information within the department for the business unit
What you will have
- Undergraduate college degree or equivalent experience
- 1 years experience in an order operations or customer service role
- Adaptability to change
- Collaboration & teamwork
- Strong written and verbal communication
- Interpersonal effectiveness
- Ability to work effectively in both a team and individually
- Very strong focus on quality with attention to detail
- Creative problem solver. Able to troubleshoot system and process issues
- Basic computer competencies including Microsoft Office and and NetSuite experience a plus
- May need to attend global conference calls outside of core business hours
Benefits
- Generous time off policies
- Top shelf benefits
- Education wellness and lifestyle support
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Required Experience:
Unclear Seniority
Key Skills
About Company
DigiCert is the leading TLS/SSL Certificate Authority specializing in digital trust for the real world through PKI, IoT, DNS, Document & Software security solutions.
