Business Support Executive

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Job Description Business Support Executive

Role Overview

The Business Support role is responsible for enabling smooth operational functioning across South accounts by ensuring compliance data management program coordination and administrative efficiency. The position supports the GAD and account teams with governance reporting communication and peoplerelated processes while maintaining high service quality and timely execution of deliverables.

Key Responsibilities

• 1. Operational Excellence & Compliance

• Support Minimum Wages compliance and Contract Management in alignment with statutory and client requirements.

• Assist the account team with MSA Contracts and Addendums.

• Monitor monthly Compliance Scores across accounts and coordinate with stakeholders to close open risks from BA reviews ensuring strong governance with the QA team.

• Implement and support BetterPlace attendance processes across accounts.

• Organize Townhalls and engagement connects (Virtual & F2F).

• Provide approvals on behalf of GAD as required by the team.

• Raise REQs on behalf of the GAD and ensure timely closure.

2. Data Management & Reporting

• Maintain and regularly update the Portfolio Tracker for South1 accounts.

• Prepare and deliver Monthly Finance MIS and Account MIS to support financial visibility and decision-making.

• Gather benchmarking data coordinate data collation and support data cleanup activities.

• Prepare presentations detailed reports dashboards and data summaries as needed.

• Prepare welcome notes for stakeholders and new joiners.

• Maintain and update client and account-related data.

3. Training & Program Support

• Support the Graduate Trainee Program including onboarding coordination and evaluation for South1 regions.

• Assist in the Apprenticeship Program (NAPS) contributing to workforce development initiatives.

• Coordinate training nominations send followups and track completion status of participants.

• Provide extended support to HR programs such as Ovation Pat on the Back nominations and employee engagement activities ensuring timely recognition cycles and program execution.

4. Administrative & Operational Support

• Handle IT/HR asset requests onboarding support (ID & Password) travel bookings hotel/cab arrangements and expense management while ensuring SLA compliance.

• Manage GADs calendar including scheduling meetings booking meeting rooms and coordinating client surveys and People Survey activities.

• Support PO approvals document signatures and administrative workflows for the GAD.

• Coordinate with accounts teams during GADs client meetings or site visits.

• Assist the WD team with CIWG activities client data requirements partner submissions and other requests.

• Manage visitor coordination and protocol for site visits.

• Provide timely query resolution and operational support to ensure seamless team functioning and high service quality.

Key Skills & Competencies

• Strong organizational and multitasking abilities

• Excellent communication and stakeholder management skills

• Proficiency in MS Office (Excel PowerPoint Word)

• Data analysis and reporting capabilities

• Ability to work under tight deadlines

• High attention to detail accuracy and compliance orientation

• Strong teamwork and coordination skills

• Ability to maintain confidentiality and handle sensitive information

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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