Specialized Account Lead

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Position Summary

The Specialized Account Lead is responsible for managing and ensuring all specialized account processes accuracy compliance and efficiency. This role demands extensive knowledge in financial and estate account management encompassing Individual Retirement Accounts (IRAs) estate accounts representative payee accounts trust accounts deceased accounts business accounts powers of attorney (POA) levies garnishments and dormant accounts. The Specialized Account Lead serves as a subject matter expert to ensure efficient compliant and accurate handling of these specialized functions.

Principle Duties and Responsibilities

• Works with purpose and is driven to provide the best team member experience.
• Willingness and ability to exhibit Wellby Core Values every day.
• Direct and oversee the management of specialized accounts including IRAs estate accounts rep payee accounts trust accounts business accounts and deceased accounts.
• Serve as the subject matter expert (SME) on specialized processes such as POA levies garnishments dormant accounts and tax-related matters.
• Ensure compliance with applicable regulations estate planning procedures and tax requirements related to retirement accounts.
• Lead and manage a team providing guidance coaching and support to ensure high performance and accurate processing of specialized transactions.
• Oversee the efficient and accurate handling of IRA contributions distributions and audits ensuring adherence to policies and regulatory guidelines.
• Work directly with members and team members to resolve complex inquiries by coordinating with internal departments.
• Develop and maintain policies and procedures related to specialized accounts ensuring they align with industry best practices and compliance requirements.
• Monitor dormant accounts to ensure timely follow-up and appropriate action in compliance with regulations.
• Partner with legal and compliance teams to navigate levies garnishments and estate-related matters.
• Provide regular reporting and insights to leadership on specialized account activities team performance and key metrics.
• Performs other duties as assigned.

Knowledge Skills and Abilities (KSA)

• Knowledge of Wellbys organizational functions as well as general operating policies and procedures.
• Knowledge of secretarial practices and procedures business English spelling and punctuation.

• Knowledge of Microsoft Office Suite (e.g. Word Excel Outlook)
• In-depth knowledge of specialized financial accounts including Individual Retirement Accounts (IRA) estate accounts representative payee accounts trust accounts and deceased member accounts.
• Strong understanding of regulations related to financial and estate accounts including BSA/AML IRS guidelines for IRAs Power of Attorney (POA) dormant accounts levies garnishments and tax-related requirements.
• Familiarity with industry best practices for handling specialized accounts and maintaining compliance with changing regulatory requirements.
• Strong leadership skills to guide and support a team including experience in coaching mentoring and developing team members to achieve high standards of performance.
• Ability to analyze complex account scenarios and provide effective resolutions especially regarding member inquiries estate issues and regulatory compliance.
• Excellent verbal and written communication skills to convey complex account matters clearly and professionally to members team members and external representatives.
• Proficient in developing documenting and maintaining policies and procedures that ensure compliance and align with organizational goals.
• Ability to ensure all processes and transactions comply with federal and state laws especially those related to financial retirement and estate accounts.
• Ability to prioritize member needs and provide personalized high-quality service for complex account inquiries while balancing compliance and procedural requirements.
• Proficiency in analyzing account data monitoring key metrics and reporting insights to leadership to drive informed decision-making.

Supervisory Responsibilities

• Team members will have supervisory responsibilities.

Complexity & Scope of Work

• This role demands a high level of critical thinking problem-solving and precision to mitigate potential financial or legal risks while delivering excellent member service.
• The team member performs a moderate number of routine and generally related tasks without supervisory direction.
• Instructions to the team member may be general or specific in nature.
• Courses of action are determined by established procedures and/or the Manager Retail Operations.
• The team members work is reviewed periodically for accuracy completion and compliance with the policies and procedures.
• Tasks may occasionally have to be coordinated integrated and/or prioritized.

Physical Demands & Work Environment

• The physical demands and work environment characteristics described here represent those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.
• To perform this job successfully the team member is frequently required to remain in a stationary position 50% of the time. Daily movements include sitting; standing reaching and grasping operating computers and other office equipment moving about the office; and attending possible onsite and offsite meetings. The team member must be able to exchange information in person in writing and via telephone. Some degree of stress results from contact with management and other team members.
• Must be able to occasionally lift items weighing up to 25 pounds across the office and load them onto shelves for various needs.
• The noise level in the work environment is usually moderate.
• Work involves the typical risks and discomforts associated with an office environment but is usually in an area that is adequately cooled heated lighted and ventilated.

Minimum Qualifications

• High School Diploma required
• Minimum five (5) years of banking experience financial services and/or related field required.
• Associate degree or an equivalent level of experience preferred.
• Minimum two (2) years of experience in a supervisory or team lead role with a proven ability to coach manage and develop team members preferred.
• Experience specifically working with specialized accounts such as IRAs estate accounts rep payee accounts trust accounts and deceased accounts.
• Proficiency in core banking systems and specialized account management software.
• Bondable

For All Candidates:

This is a Full-Time Salary (exempt) role.

Wellby is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race color religion sex national origin age disability genetic information sexual orientation gender identity or expression pregnancy veteranstatusor any other legallyprotected characteristic. If youd like more information about your EEO rights as an applicant under the law please contact Human Resources.

Wellby provides equal opportunity to qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation please email or call for assistance.

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by team members and are not to be construed as an exhaustive list of responsibilities duties and skills required of personnel so classified. Furthermore they do not establish a contract for employment and are subject to change at the discretion of the Company.