Lifestyle Coordinator Orlando, FL

Position Summary: Acts as the first point of contact and image ambassador representing the community to residents neighboring businesses and prospects to ensure the ultimate level of customer service is maintained. Executes the propertys events marketing leasing and renewal strategies to achieve occupancy revenue and resident retention goals by performing all activities related to leasing to new residents providing resident satisfaction throughout the term of the lease and securing resident lease renewals. Creates promotes and facilitates all resident events on a scheduled basis.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Understand and exude the Olea brand Four Branches of Wellness each day through resident events social media posts and all resident interaction.

Love (Emotional)

• Community service acts and passion projects such as neighborhood cleanup and volunteering at the local food bank.

Live (Physical)

• Fitness & health in conjunction with contracted fitness instructors hired for onsite resident fitness training.

Learn (Spiritual)

• Educational classes provided for individual growth.

Indulge (Community)

• Shared food and drink resident events.

• Performs all sales and leasing activities in person to achieve the propertys revenue and occupancy goals by greeting and qualifying prospects face-to-face conducting property tours and showing apartments processing applications credit screening and criminal background checks preparing the lease and move-in package and ensuring a smooth resident move-in and lease signing.

• Stays informed about current market and competitor conditions that may impact the communitys occupancy and sales results by updating the Market Survey develops and implements short- and long-term marketing plans and goals to sustain occupancy and follows the propertys established policies related to concessions specials and other programs to boost occupancy.

• Designs and executes offsite marketing activities to create and drive traffic to the property including implementing resident referral and employer outreach programs using internet marketing tools (social media e-mail and other websites) and following other property-specific marketing plans drives and special programs.

• Uses the on-site property management software application (Entrata OneSite Yardi etc.) to track apartment availability record traffic and leasing activities manage resident and prospect data and capture critical demographic and other information about existing and future residents as well as updates published building calendars (Building Link Active Building etc.). This includes but is not limited to managing all rentable areas (conference rooms micro-offices elevators club room etc.). Lifestyle Director will also be responsible for the set-up and breakdown of these areas for any events hosted by the community or ownership group.

• Ensures that the lobby property and show units meet the Companys standards for show quality by daily in person inspections of the marketing corridor and leasing tour communicating maintenance and upkeep needs to the propertys maintenance team members merchandising and ensuring a physically appealing show unit and/or model and amenities and preparing the leasing office for daily leasing activities.

• Follows-up with prospects and new residents to ensure satisfaction by sending e- mail thank-you notes and cards or making telephone calls and other face-to-face contacts to finalize decisions to lease and/or renew. Residents should be assisted with service requests by logging into the system and called on their birthday. Residents should also be assisted with any concierge needs (taxi dinner laundry pet services).

• Must be able to meet predictable attendance and punctuality expectations and physical demands of the position complying with RangeWaters policies and performance expectations.

Organizational Responsibilities:

• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements organizational standards and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).

• Practices proper safety techniques in accordance with Company property and departmental policies procedures and standards by immediately reporting any mechanical or electrical equipment malfunctions employee/visitor/resident injuries or accidents or other safety issues to appropriate individual(s).

• Identifies areas for improvement and offers suggestions to improve the propertys efficiency profitability and productivity.

• Keeps abreast of current changes in technology leasing and sales tools processes and standards within the industry and area(s) of responsibility by attending internal and external training programs and by accessing other sources of information and applies knowledge and practices to area(s) of responsibility.

Work Hours (may vary by state or location): This position is scheduled for 40 hours in a regular work week. Hours of operation vary by site but typical sites are open from 9:00am to 6:00pm Monday through Friday Saturday 10:00am to 5:00pm and on Sunday 1:00pm to 5:00pm. Lifestyle Director must be available to work on weekends and evenings when scheduled. Must be able to perform the essential job functions unaccompanied.

Qualifications:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Employment history that demonstrates the application and usage of a sales marketing internet and customer service background sufficient to resolve customer complaints and issues and complete financial records documents and reports. High school diploma or GED equivalent is required.

Language Ability:

Demonstrated ability to read write and communicate effectively to comprehend and complete legal documents sell and explain apartment features and answer questions. Ability to write routine reports and correspondence.

Math Ability:

Demonstrated mathematical skills necessary to add subtract multiply and divide numbers decimals and fractions and calculate percentages in order to complete financial records budgets and other fiscal reporting information.

Reasoning Ability:

Demonstrated ability to apply sales skills such as generating sales leads conducting sales presentations qualifying prospects and closing sales. Demonstrated ability to deal with problems involving several concrete variables in standardized situations. Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form.

Computer Skills:

Demonstrated proficiency in word processing property management applications (preferably Entrata Yardi and/or One Site) and spreadsheet management programs in order to complete required reports and employment documents. Proficiency and fluency in using the internet for marketing advertising and sales-related circumstances including using Craigs List Google and other search engines and navigating the internet and websites.

Certificates and Licenses:

Current valid drivers license is required.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbents work in an office environment but also have frequent exposure to outside elements where temperature weather odors and/or landscape may be unpleasant and/or hazardous.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to use hands to finger type handle or feel and talk or hear. The employee is frequently required to stand; walk; reach with hands and arms and climb stoop or squat. The employee is intermittently required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities. Must be able to operate golf carts at properties with golf carts walk extended distances and navigate stairs to multiple levels daily.

Incumbent must be able to push pull lift carry or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

Routine local travel may be required to attend training classes or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

Understanding of Job Essentials:

RangeWater Residential is a drug free harassment free workplace. All candidates must pass a drug screen and an extensive background check. RangeWater Residential is an equal opportunity employer and does not tolerate harassment discrimination or retaliation.

I understand that all pre-employment screening activities are conducted in compliance with federal and state employment laws. Background checks are completed during the post- offer stage of the employment process in compliance with the Fair Credit Reporting Act requirements.

I also fully understand the content of this job description have had the opportunity to ask questions regarding this job description and have had the job duties and responsibilities requisites and physical demands and working conditions explained to me. I am capable of performing the essential functions of this job with or without reasonable accommodation. If I need accommodation I will ask the hiring manager for it.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.