Remote Service Dispatch Representative
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Job Location:
Post Falls, ID - USA
Monthly Salary:
Not Disclosed
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
Overview
About the Company
At Qualfon we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here you have the power to make each persons life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients
Responsibilities
Qualfon is seeking a highly organized and proactive Dispatchers to coordinate field operations manage technician schedules and ensure timely resolution of service requests and outages. This role is critical to maintaining operational efficiency and delivering exceptional customer service. This is a 100% work from home position.
Hourly pay rate - $14.50/hr
- Monitor technician availability and job queues throughout the day.
- Assign and track field jobs using dispatch platforms and outage tools.
- Respond to Priority 1 and 2 alarms escalations and fallout from missed appointments.
- Communicating ETAs and Job updates to internal teams and customers.
- Document job status and actions in Teams email and tracking systems. (skilled in Windows programs)
- Collaborate across shifts to ensure smooth handoffs and continuity.
*Must live in the State of North Carolina*
Qualifications
- At least 1 year of Call Center experience required.
- At least 1 year of work at home experience required.
- Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
- Excellent verbal written and listening skills
- Professional and articulate voice
- Ability to multi-task in several computer applications at once while holding a conversation with a customer
- Enjoy working in a fast-paced and at times hectic environment while maintaining a professional attitude
- Computer savvy and can resolve minor technical issues with minimal assistance
- Basic math skills required
- Ability to problem solve
- At least 18 years of age or older
- High School Diploma or GED
Work at Home Requirements:
- All Equipment Provided
- Upload speed of 25Mbps; Download speed of 50Mbps
- The Internet service provider (ISP) must be highly stable with 1% or less packet loss
- Latency under 100ms
- USB headset with noise-canceling microphone (Jabra Plantronics or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
- All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity national origin age disability genetic information (including testing and characteristics) marital status ancestry status as a covered veteran uniformed servicemember status and any other characteristic protected under applicable federal state or local law.
To complete a Voluntary Self-Identification of Disability Form please visit our / is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.
Contact: to discuss reasonable accommodations.
Pay Range
Required Experience:
Unclear Seniority
