Customer Service Manager Benelux & Switzerland & UK
Job Location:
Rotterdam - Netherlands
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Join our global team for a career filled with opportunities to solve challenges both small and large local and global simple and complex.
Wilhelmsen Ships Service (WSS) is looking for a Customer Service Manager
Location: Rotterdam Type: Full-time
Wilhelmsen Ships Service (WSS) is looking for a Customer Service Manager to lead and develop our Customer Service team in Rotterdam supporting customers across Benelux the UK and Switzerland.
This role is ideal for a hands-on people leader with a commercial mindset who enjoys being close to their team customers and daily operations.
About Wilhelmsen
Founded in Norway in 1861 Wilhelmsen is a global maritime group delivering essential products and services to more than half of the worlds merchant fleet. Through our Ships Service / Marine Products division we support vessels worldwide with trusted brands including Unitor Timm Ropes Unicool and Nalfleet.
Last year alone our products reached 27500 vessels in over 2000 ports. If it floats chances are our products are on board.
About the role:
The Customer Service team is a key link between our customers and our global logistics network. As Customer Service Manager you will have direct leadership responsibility for the Rotterdam-based team and overall responsibility for Customer Service performance across Benelux the UK and Switzerland.
You will lead:
The team is based in Rotterdam and Dartford.
5 Sales Advisors in Rotterdam
4 Sales Advisors in Dartford
Each team member manages their own customer portfolio. You will also be part of the North Europe Customer Service Management Team contributing to regional collaboration and best practice sharing.
What you will do:
You will be responsible for both people leadership and commercial results with a strong focus on day-to-day execution and continuous improvement.
Leading coaching and developing the Customer Service team to deliver excellent customer experience and strong commercial performance
Driving sales activities such as proactive quote follow-up order handling and customer engagement
Ensuring execution of sales strategies product campaigns and promotional initiatives
Monitoring and achieving KPIs related to sales growth order value response time and customer satisfaction
Identifying and acting on sales opportunities using customer insights and data
Building strong trust-based relationships with customers and internal stakeholders
Creating structured efficient and consistent ways of working across the team
We believe you have:
A Bachelors degree or equivalent experience ideally within a commercial or business field
Several years of experience leading customer-facing teams preferably in a sales or service environment
Strong people leadership skills and the ability to motivate coach and develop others
A commercial mindset and interest in driving sales through customer interaction
Excellent communication skills in English
A structured organized approach to managing priorities and performance
Experience from the maritime industry is an advantage but not a requirement
Confidence working with data and digital tools to support decision-making
What we offer:
At Wilhelmsen you will join a stable global company where your leadership and decisions truly matter.
We offer:
A key leadership role within one of the worlds leading maritime companies
A strong experienced team based in Rotterdam
Hybrid working model and flexible working hours
Competitive salary and WSS bonus scheme
Laptop and mobile phone
Excellent pension scheme
30 days of annual leave
Work location: Rotterdam
Application deadline: 10.06.2025
Contact details:Senior Recruitment Specialist Olivia Tye-Reeve
Required Experience:
Manager
Key Skills
About Company
Our vision is to shape the maritime industry. Through innovation, expertise, quality products and services we are able to meet the challenges and needs of the world's global fleet.
