Customer Service Manager Benelux & Switzerland & UK
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Job Location:
Rotterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Join our global team for a career filled with opportunities to solve challenges both small and large local and global simple and complex.
Wilhelmsen Ships Service (WSS) is looking for a Customer Service Manager
Location: Rotterdam Dartford Type: Full-time
Are you an inspiring people leader with a commercial mindset and a passion for customer experience
Wilhelmsen is looking for a Customer Service Manager to lead our Customer Service teams across Benelux the UK and Switzerland within our Ships Service / Marine Products this role you will combine people leadership commercial focus and strong customer relationships to drive performance and deliver outstanding service across one of our most important regions.
About Wilhelmsen:
Founded in Norway in 1861 Wilhelmsen is a global maritime group delivering essential products and services to more than half of the worlds merchant fleet. We support the maritime industry with marketleading solutions across ship services products logistics and technical management and we continue to explore new opportunities within renewables offshore and energy.
Our Marine Products division supplies marine consumables products and solutions to vessels of every type. Our wellknown brands include Unitor Timm Ropes Unicool refrigerants and Nalfleet marine chemicals. Last year alone we supplied products to 27500 vessels in over 2000 ports worldwide.
If it floats chances are our products are on board.
About the role:
The Customer Service Benelux UK & Switzerland department plays a critical role as the link between customers and our global logistics network. The team is based in Rotterdam and Dartford. You will lead:
5 Sales Advisors in Rotterdam
4 Sales Advisors in Dartford
Each team member manages their own customer portfolio. You will also be part of the North Europe Customer Service Management Team contributing to regional collaboration and bestpractice sharing.
What you will do:
As Customer Service Manager you will have overall responsibility for Customer Service performance across Benelux the UK and Switzerland. Your focus will be to lead develop and motivate your team while ensuring excellent service delivery and strong commercial results.
Your responsibilities include:
Leading and developing the Customer Service teams to deliver high customer satisfaction and commercial performance
Ensuring execution of sales strategies product campaigns and promotional activities
Driving proactive quote followup order handling and sales contribution
Monitoring and achieving KPIs related to sales growth order value response time and customer satisfaction
Identifying and acting on sales opportunities through customer interaction and data insights
Building strong relationships with customers and internal stakeholders
Ensuring structured efficient and consistent ways of working across the team
We believe you have:
A Bachelors degree (or similar) preferably in a commercial field
At least 5 years experience in a managerial role
Excellent command of English
Strong communication skills and a good eye for business opportunities
Ability to build strong relationships with customers and colleagues
Experience from the maritime industry (an advantage)
Analytical skills and digital literacy to identify opportunities through customer data
A systematic and organized approach to managing multiple processes and priorities
What we offer:
At Wilhelmsen you will join a global innovative maritime company where your contribution truly matters.
A challenging role within one of the worlds leading maritime companies
Flexible working hours (hybrid model)
A competitive salary
WSS Bonus scheme
Laptop and mobile phone
Excellent pension scheme
30 days of annual leave
Work location: Rotterdam Dartford
Application deadline: 10.04.2025
Contact details:Senior Recruitment Specialist Olivia Tye-Reeve
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Our vision is to shape the maritime industry. Through innovation, expertise, quality products and services we are able to meet the challenges and needs of the world's global fleet.
