LTD COE Trainer
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Reporting into a Director LTD Center of Excellence (COE) as a COE Trainer you will be responsible for optimizing the performance of the LTD operations by supporting the on-the-job coaching and mentoring of new hires following formal in classroom training. Leveraging your disability case management background and in collaboration with the operational delivery team you will ensure the effective and efficient new hire onboarding.
Position Responsibilities:
Coaching and mentoring of new hires up to approximately two months (role dependent) from start date following release from national training program;
Create/maintain client specific training materials that may include recorded and/or eLearning modules;
Partner with the Shared Services training team to support the goal to be constantly evolving our new hire training programs to meet the needs of our business and staff;
Collaborate with the Operational Associate Managers to gradually ramp up caseloads to support success while balancing the needs of the business;
Work closely with Operational Associate Managers to support regular feedback on new hire onboarding;
Investigate ways to expedite new hire on-the-job learning to support successful transitions into these roles;
Encourage motivate and inspire new hires to make an impact and demonstrate Manulife values;
Track and document key milestones for the new hire transition into their role;
Participate in COE project work;
Continually profile areas of opportunity for process and case management tool evolution;
Identify training risks and collaborates to initiate risk mitigation process;
Facilitate learning through various strategies and methods;
Research and implement leading-edge development practices;
Meet regularly with trainers across COEs to share best practices and common development themes;
Support the transition of new hires to the Operational Specialists ongoing development support.
Required Qualifications:
Extensive Disability Case Management experience in LTD;
Passion in developing people and the ability to provide constructive feedback;
Able to document and communicate complex ideas in a simplified way;
Demonstrated strong remote coaching and mentoring abilities;
Transparent and concise verbal and written communication;
Customer-focused with very strong listening skills;
Analytical research problem-solving and decision-making skills
Proficient and flexible in balancing multiple changing priorities in a demanding deadline driven environment;
Knowledge in Adult Learning theories and practices and/or a natural curiosity to learn more about these practices
Preferred Qualifications:
Bilingualism (English and French) is an asset. If the successful candidate is in Québec proficiency in both languages will be required to support clients from various provinces outside of Quebec.
True team player that drives collaboration;
Accountable and seeks win-win solutions;
Always focused on continuous improvement;
Embraces and can influence change;
Fosters and maintains collaborative working relationships;
Superior influence negotiation and relationship management skills;
Creative innovative with strong technical aptitude
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
CAN Ontario - Full Time RemoteWorking Arrangement
Salary range is expected to be between
$59100.00 CAD - $98500.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.
Required Experience:
IC
Key Skills
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
