IT Specialist
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Cyderes is seeking an IT Specialist to provide advanced hybrid IT support for our Bangalore
office. This role combines hands-on technical expertise with strong customer service to ensure seamless daily
operations across our enterprise systems and devices. Youll support a hybrid Windows and macOS environment
manage endpoints via Kandji and Intune and administer Microsoft 365 Entra ID and Freshservice. The ideal
candidate is proactive detail-oriented and comfortable handling escalations onboarding/offboarding and
troubleshooting across diverse systems.
This position reports to the IT Manager and works closely with global IT and Security Operations teams.
Responsibilities
Provide advanced IT support for Windows and macOS systems in a hybrid (onsite remote) environment.
Manage endpoints through Kandji and Intune including configuration patching and compliance enforcement.
Administer Microsoft 365/O365 services (Exchange Online Teams SharePoint OneDrive).
Handle Freshservice tickets and escalations with a focus on timely high-quality resolutions.
Manage employee onboarding and offboarding including account provisioning device setup and access
control.
Support Microsoft Entra ID for user management MFA and SSO.
Perform endpoint patching security updates and health checks across the managed fleet.
Collaborate with Tier I staff and escalate complex issues to Infrastructure or Engineering as needed.
Provide support for conference room AV systems Zoom/Teams meeting setups and executive presentations.
Assist with light network troubleshooting (connectivity Wi-Fi VLAN or DHCP issues as escalated).
Participate in weekly queue reviews prioritization meetings and ticket trend analysis to improve service quality
and reduce repeat incidents.
Ensure all support activity adheres to internal SLAs documenting actions clearly within Freshservice.
Follow established security and privacy standards in handling company data in line with CYDERES SOC 2 and
ISO 27001 frameworks.
Contribute to endpoint hardening IT security initiatives and process documentation.
Maintain and expand the IT knowledge base with troubleshooting steps and configuration standards.
Requirements
35 years of IT support experience (Tier II/III level).
Strong knowledge of Windows 10/11 and macOS.
Proven experience with Kandji and Microsoft Intune MDM solutions.
Proficiency in Microsoft 365 administration (Exchange SharePoint Teams).
Experience with Freshservice or other ITSM platforms.
Working knowledge of Microsoft Entra ID for identity and access management.
General understanding of network fundamentals (TCP/IP DNS DHCP Wi-Fi).
Excellent communication documentation and customer service skills.
Familiarity with SOC 2 ISO 27001 or PCI DSS compliance environments.
Certifications- CompTIA A and Network or Microsoft 365 Certified: Modern Desktop Administrator Associate
WHY CYDERES
Benefits that go beyond the basics we support our people so they can do their best work.
Medical Insurance - Employee dependents covered
Life Insurance - Protection for what matters most
Hybrid Work Model -23 days in office
Maternity & Paternity Leave-Time for the moments that matter
Paid Time Off -PTO sick & casual leave
Bereavement & Volunteer Time - Giveback to your community
Professional Development -Reimbursement program
LinkedIn L&D Platform -Thousands of coursesat your fingertips
Mobile Phone Reimbursement -Stay connected on us
Required Experience:
IC
Key Skills
About Company
Cyderes offers tech-enabled managed security services for real-time risk and compliance management in modern enterprises.
