Senior Network Engineer – Routing & Switching, Wireless, Security &WAN

Job Description:

The function of the Senior Network Engineer is to to provide both Level2/3 and advanced technical support to customers. The Senior Network Engineer is a hand on role and will be required to have an extensive technical background in data networking and security products support. The role encompasses a wide range of responsibilities in the areas of data networking security and wireless ranging from design product audits survey installation to trouble shooting and support for customers. Support includes field service activities and possibly a few days per week as and when required onsite at customers premises within Sydney region level 2/3 diagnostics and participate in an after hours on-call roster for customer support nationally.

The additional functions of the role are to manage escalation of complex issues to vendors and seek resolution within a predefined time frame will be very important for the overall success of this position.

The Senior Network Engineer role requires the person to have a good technical background in predominantly in Cisco Routing and Switching products Wireless Firewall Security Data Center Cisco Nexus and SDWAN experience would be highly desirable. The role encompasses a wide range of responsibilities in the areas of network trouble shooting with other technical teams and service delivery teams during P1 and P2 cases to support the customer.

The Senior Network Engineer may also need to attend internal CAB meetings customer Technical Review Board (TRB) meetings also attend onsite and remote conference calls during the P1 and P2 incidences to provide updates both DXC Connect internal team and customers. This position will be based in Sydney and may require some travel to customer Data centers and offices.

The Senior Network Engineer belongs to the Data Team of Network Operations and reports to the Network Opertions Manager/Technical Team lead.

Key accountabilities

Service accountabilities

• Installations involvement in the planning and rollout of customer data networks. These will sometimes be done in conjunction with DXC Project Management in which close liaison with the PM will be other cases the data engineer will be responsible for install and rollout of the solution. Working with the Technical Support Manager Data for resourcing the work appropriately and engaging any sub contractors where necessary.
• Onsite Support - Provide technical data support to customers who have maintenance contracts or are paying T&M rates for maintenance form DXC Data Networking. This will include remote diagnostics via telephone and dial in to the customer network. Should onsite attendance be necessary the engineer will attend site themselves or arrange and co-ordinate a field service person or sub contractor to attend. Ownership of fault resolution is with the Data Engineer through to completion.
• Network Changes the design of the customer solution resides with the data some case this will be a design encompassing only data components and can be completed by the data other cases in a more complex environment the solution may involve the other areas of DXCs business Voice and these cases the data engineer will work closely with the other disciplines to ensure the overall solution will work to the customers business requirements.
• Activities which may involve scoping and assessing data networking and security products and services in the DXC Data Networking portfolio. Customer meetings with sales staff which include presentations whiteboard design sessions and converting a customers business requirements into a technical solution.
• Assist with some of the delivery of professional services on wireless network security audit and wireless site survey at customer sites when required.
• On call after hours support to maintenance customers.
• Work with staff/vendors to test problems to come up with solutions to fixes patches etc.
• Verify the conformity of all the equipment in the customer solution
• Escalate issues to Vendors when required
• Raise the quality of standards & quality of services offered measured on Customer service. This will include closure time of problems response times & customer survey.
• Be Aware of all costs & tracking. Adhere to the most economical solution in delivering services
• Fully support & liaise with the service management team to provide solutions and develop internal and external processes.
• Ensure all call log reports are completed and closed within the guidelines required and that all documentation is forwarded to Customer Support for billing.
• Work with the team to ensure successful installations are completed and customer satisfaction is maintained and increased
• Complete a weekly summary report and timesheet indicating hours spent each week and submit to Technical Support Manager.

Additional Responsibilities

• Promote the DXC image of a Company which guarantees customer satisfaction in accordance with the strategy of the Company.
• Detect and seize every opportunity allowing to promote the Value Added Services activities both internally and externally.
• Fully support & liaise with all other areas of DXC where required.
• Accept responsibility for own standard of performance and ensure quality results.
• Undertake duties in accordance with health and safety requirements demonstrating a duty of care to own self and others.
• Achieve company objectives in regard to service sales and company growth
• Complete any other tasks/duties as required.
• Provide timely updates on all escalated Level 3 & 4 problems
• Promote the DXC image to guarantees customer satisfaction in accordance with the strategy of the Company

EXPERIENCE

Critical

• Certified Cisco CCNP or CCIE in Routing and Switching or other Technologies
• Strong experience with network security wireless and load balancing technologies.
• Solid experience with Cisco solution and Cisco ISE products.
• A solid understanding of Cisco data networking products.
• Good experience with SDWAN and Data Center technologies
• Proven experience in major incidents management with solid methodologies and attention to details.
• At least 7 years experience in networking and/or a technical management role in technical support and/or incident management roles.
• Excellent oral written and customer facing skills in English
• Professionalism at all times with strong customer focus
• Good communication skills - Good customer facing experience.

Technical Experience

• Experience in supporting Cisco Routing and Switching products
• Experience in supporting Cisco Wireless products
• Experience in supporting Cisco SDWAN products
• Experience in supporting Cisco Catalyst Center and Cisco DNAC.
• Experience in supporting Cisco ASA/FirePower security products
• Experience in supporting other Checkpoint/Fortinet/Palo Alto security networking products
• Experience in supporting F5 LTM/GTM networking products
• Experience in managing major incidents and working with technical team of L2/L3 network engineers.
• 7 years experience working with Cisco networking products in a project and support engagement
• Must have experience working in mission critical environments.
• Must have experience working within ITILv3 service management framework.
• Background experience in Operational Technology and Outdoor Wireless experience will be highly desirable.

Qualifications

Education & Certifications

Diploma in Computer Science or Engineering highly desirable

Cisco Routing and Switching and/or Security wireless certifications

• Training or certification to ITIL process and policies

Trust Transform & Thrivewith a company whose mission is to lead clients on their digital transformation journeys DXC Technology will be recognized globally as a force multiplier enabling clients to seize the opportunities presented by todays rapidly changing technologies.

If you are a self-starter with a strong customer focus and a results-oriented approach complimented by your strong verbal and written communication skills we would like to hear from you.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.