Service Delivery Manager

San Jose, CA - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Hello

Greetings

Hope you are safe & healthy.

My name is Kundan Mishra. I am a Technical Recruiter with Altitude Technology Solutions (ATS) INC.

The purpose of this email is to serve as an invitation to discuss the opportunity below with our customer that I think you or your candidate would be a great fit for.

Position: Service Delivery Manager

Location: San Jose CA (Onsite)

Job Description

The Service Delivery Manager will be responsible for managing day-to-day operations driving service excellence and maintaining strong customer relationships. Key responsibilities include managing end-to-end service delivery to ensure adherence to SLAs and KPIs serving as the primary escalation point for clients and coordinating with cross-functional teams. Additionally the role involves writing SOWs/COs running QBRs connecting with onshore teams and conducting regular service reviews to track operational metrics.

Qualified candidates should possess the following:

5 years of experience in service delivery or operations within the IT/consulting sector.
Expertise in Excel and PowerPoint paired with superb communication skills.
Strong stakeholder management skills and the ability to manage escalations in a fast-paced environment.
Familiarity with ITIL or Service Management processes (certification is preferred).

Thanks & Regards

Kundan Mishra
Sr. Technical Recruiter

Hello Greetings Hope you are safe & healthy. My name is Kundan Mishra. I am a Technical Recruiter with Altitude Technology Solutions (ATS) INC. The purpose of this email is to serve as an invitation to discuss the opportunity below with our customer that I think you or your candidate would be a ...