Customer Service Analyst, B. Intermediate
Share
Job Location:
Tallahassee, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: AV & IT Support Technician (Intermediate)
Location: Tallahassee FL
Duration: 6months
Employment Type: Contract
We are hiring for the role of AV & IT Support Technician (Intermediate). Below are the key details:
Role OverviewThis is an intermediate-level onsite IT and audiovisual support role supporting a government agencys Central Office. The technician will set up and operate AV equipment for live events provide Tier 2 IT support monitor the service desk queue and maintain detailed technical documentation.
Key Responsibilities-
Set up operate and maintain AV equipment including projectors microphones video monitors sound consoles cameras and Teams Rooms for live events
-
Provide Tier 2 support for medium to high difficulty IT issues taking ownership of complex problems through advanced troubleshooting
-
Monitor Service Desk queue and resolve assigned support tickets
-
Install configure and provide user support for software applications operating systems and PC hardware
-
Support live digital meeting platforms such as Microsoft Teams and Zoom
-
Maintain digital signage solutions and training classroom equipment
-
Coordinate service calls and repairs for warranty and non-warranty items; maintain records on all calls
-
Evaluate equipment needs; ensure sufficient spare parts are stocked
-
Provide training on AV equipment use; serve as technical advisor for new AV purchases and conference room renovations
-
Be available for after-hours support as required
-
Hands-on experience installing and supporting AV equipment (projection systems LCD TVs wireless presentation devices video conferencing hardware)
-
Advanced knowledge of computer software hardware and firmware in PC/LAN/WAN environments
-
Advanced proficiency in Microsoft products: Windows OS Microsoft Office suite and Outlook in a networked environment
-
Advanced troubleshooting skills across multiple manufacturers of computers peripherals and AV equipment
-
Ability to plan organize manage and track multiple projects simultaneously
-
Strong written and verbal communication skills
-
Ability to work with minimal supervision and prioritize in a fast-paced environment
A high school diploma or equivalent with at least journey-level work experience in Audiovisual Support and apprentice-level experience in Information Technology support. Some academic or vocational education is preferred.
