Cisco UC Principal Engineer

Maryland Heights, MO - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

MatchPoint Solutions is a fast-growing young energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

Cisco UC Principal Engineer

Remote

12 months

Pay $ 70 to 75/hr

Responsibilities

Strategy & Architecture

Design and Roadmap: Lead the long-term architectural strategy for global UC environments including the integration of SME (Session Management Edition) to centralize dial-plans and multi-cluster routing.
Documentation: Creation and maintenance of HLD/LLD documentation network topology diagrams and capacity planning reports.
Migration of On-Prem Cisco voice infrastructure to Webex Calling and Webex Contact Center.

Core Infrastructure Engineering

Cisco UC Management: Manage and optimize the full Cisco suite including CUCM Unity Connection (CUC) and IM & Presence.
Gateway & SBC Administration: Expert-level configuration of Cisco Voice Gateways (ISR/ASR) Analog Gateways (VG series) and Oracle ACME Packet SBCs for secure PSTN peering.
Protocols & Connectivity: Architect and troubleshoot complex SIP and PRI trunking including advanced digit manipulation and header transformation.

Advanced Operations & Contact Center

PCCE Support: Provide high-level engineering support for Packaged Contact Center Enterprise (PCCE) environments ensuring seamless operation of CVP Finesse and reporting modules.
Security & Compliance: Manage certificate lifecycles and security patching across the UC landscape.
Performance Tuning: Utilize RTMT and Wireshark to perform deep-packet analysis to resolve ghost issues like jitter latency and signaling drops.

Required Qualifications

Experience: 10 years in Voice/Collaboration Engineering with at least 3 years in a Principal capacity.
Certifications: CCIE Collaboration (highly preferred) or CCNP Collaboration with equivalent field experience.
Technical Depth: Proven hands-on experience with Oracle ACME SBCs Cisco SME CUCM
Contact Center: Direct experience supporting PCCE or UCCE environments.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

MatchPoint Solutions is a fast-growing young energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada...