Business Analyst – Salesforce Commerce Cloud

California, CA - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

This position exists to support a large-scale digital commerce transformation for a pharmaceutical client by bridging business needs and technical solutions across the Salesforce Commerce Cloud (Demandware) platform. The Business Analyst will play a key role in discovery requirements gathering and solution definition as the organization evolves its commerce ecosystem including decoupling the commerce layer and implementing an integrated OMS and SAP landscape to support order capture and customer engagement.

What You Bring to the Role (Ideal Experience)

Experience as a Business Analyst on Salesforce Commerce Cloud (Demandware) projects
Strong understanding of B2B and B2C commerce processes including digital storefronts
Experience gathering and documenting business and functional requirements for commerce platforms
Familiarity with headless/decoupled commerce architectures and modern digital ecosystems
Experience working with OMS (Order Management Systems) and SAP integrations
Knowledge of order capture checkout flows promotions and fulfillment processes
Experience supporting customer engagement loyalty and personalization initiatives
Ability to facilitate discovery sessions workshops and stakeholder interviews
Experience working in Agile environments including writing user stories and managing backlogs
Strong collaboration skills with technical teams architects and offshore developers
Excellent communication and documentation skills in a client-facing environment
Must be located in the U.S. and available for key meetings as needed

What Youll Do (Skills Used in this Position)

Lead and support discovery sessions to gather business requirements and define scope
Translate business needs into detailed functional requirements and user stories
Collaborate with architects and developers to ensure alignment between business goals and technical solutions
Support the design and implementation of Salesforce Commerce Cloud B2B and B2C storefronts
Document and analyze current and future-state business processes particularly around commerce and order management
Assist in defining requirements for OMS integration and order capture workflows
Partner with stakeholders to enhance customer engagement loyalty and digital experience strategies
Support testing efforts including UAT coordination and validation of business requirements
Maintain and manage product backlogs ensuring priorities are aligned with business objectives
Act as a liaison between business stakeholders technical teams and offshore resources
Contribute to continuous improvement and optimization of commerce processes

What You Bring to the Role (Ideal Experience)

Experience as a Business Analyst on Salesforce Commerce Cloud (Demandware) projects
Strong understanding of B2B and B2C commerce processes including digital storefronts
Experience gathering and documenting business and functional requirements for commerce platforms
Familiarity with headless/decoupled commerce architectures and modern digital ecosystems
Experience working with OMS (Order Management Systems) and SAP integrations
Knowledge of order capture checkout flows promotions and fulfillment processes
Experience supporting customer engagement loyalty and personalization initiatives
Ability to facilitate discovery sessions workshops and stakeholder interviews
Experience working in Agile environments including writing user stories and managing backlogs
Strong collaboration skills with technical teams architects and offshore developers
Excellent communication and documentation skills in a client-facing environment
Must be located in the U.S. and available for key meetings as needed

What Youll Do (Skills Used in this Position)

Lead and support discovery sessions to gather business requirements and define scope
Translate business needs into detailed functional requirements and user stories
Collaborate with architects and developers to ensure alignment between business goals and technical solutions
Support the design and implementation of Salesforce Commerce Cloud B2B and B2C storefronts
Document and analyze current and future-state business processes particularly around commerce and order management
Assist in defining requirements for OMS integration and order capture workflows
Partner with stakeholders to enhance customer engagement loyalty and digital experience strategies
Support testing efforts including UAT coordination and validation of business requirements
Maintain and manage product backlogs ensuring priorities are aligned with business objectives
Act as a liaison between business stakeholders technical teams and offshore resources
Contribute to continuous improvement and optimization of commerce processes