Sr. Quadient Inspire Engineer

Position Overview
Delta Dental of California is seeking a Senior Quadient Inspire Engineer with a strong IT and software engineering background to join our Customer Communications Management (CCM) team. This role focuses on customer communication generation not just document creation.

The candidate has deep hands-on experience using the Quadient Inspire platform to generate and orchestrate multi-channel customer communications including documents emails reports and other outbound customer-facing outputs. This role supports high-volume enterprise communications and requires experience delivering compliant accessible and production-grade outputs across multiple formats.

This is a senior engineering role not a template-only or design-focused position.

Key Responsibilities

• Architect design develop and maintain enterprise-scale customer communication solutions using the Quadient Inspire platform
  • Build and support multi-channel customer communications including:
  • Printed and digital documents
  • Customer emails
  • Reports and other system-generated outputs
• Generate and support outputs in multiple industry-standard formats including: PDF and AFP
• Ensure all customer communications meet ADA accessibility and compliance requirements
• Implement data-driven reusable communication components using Quadient Inspire modules:
  • Inspire Designer
  • Inspire Automation / Scalar
  • Inspire Interactive
  • Content Manager
  • Approve Workflow
• Integrate Quadient Inspire with upstream and downstream systems using REST and SOAP APIs
• Partner with business and IT stakeholders to define communication requirements delivery channels and compliance needs
• Troubleshoot and resolve production issues related to data formatting rendering accessibility and performance
• Ensure customer communications comply with security audit regulatory and quality standards
• Participate in SDLC activities including design reviews testing releases and documentation

Required Qualifications (Must Have)
Recruiting agencies should not submit candidates who do not meet ALL of the following:
Quadient Inspire Certifications in the following modules:
o Inspire Designer
o Inspire Scalar
o Inspire Interactive

• 5 years of professional IT or software engineering experience
• 3 years of hands-on Quadient Inspire experience in a production enterprise environment
• Proven experience building end-to-end document generation solutions not just templates
• Strong understanding of data-driven document composition
• Solid programming experience in one or more of the following: Groovy Script Java Script Python.
• Experience working within enterprise IT environments with formal SDLC QA and release processes

Required Education

• Bachelors degree in Information Technology Computer Science Engineering or a related technical field
• Equivalent combination of education and relevant experience may be considered only if Quadient Inspire expertise is strong

Preferred / Strongly Desired Qualifications

• Experience supporting high-volume customer-facing communications
• Experience with Customer Communications Management (CCM) platforms in regulated industries (insurance healthcare financial services)
• Experience with API-based integrations (REST and SOAP)
• Experience ensuring accessibility and compliance of customer communications (ADA WCAG)
• Experience supporting multi-channel output strategies (print email digital delivery)
• SQL skills with experience querying and validating data from relational databases
• Experience participating in platform modernization or SaaS/cloud migration initiatives