Customer Satisfaction Data Analyst
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Looking for an opportunity within a business that offer a genuine people first culture
Here at Chubb Fire & Security we have an opportunity for a Customer Satisfaction Data Analyst to join our Customer Excellence Team based in Blackburn (BB1 2PR) on a full time permanent basis.
About Us Our Culture & What We Can Offer You
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems equipment and services from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies and our Chubb family is extensive too with a dynamic team of over 13000 employees globally - Together we do great things!
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group we join a family of organisations where leadership and leadership development is our most powerful strategic advantage and the best way to invest in our people.
WORKING HOURS:37.5 hours per week Monday to Friday 9.00am 5.00pm
SALARY 42000 - 50000 (depending on experience)
- 25 days holidayplus bank holidays
- Free Onsite Parking
- Cycle to Work Scheme
- Employee Referral Scheme (1000)
- Company Pension Scheme
- Life Assurance (4 x Basic Salary)
- Employee Scholarship Scheme
- A Central Benefits Platform offering a wide variety discounts
- Childcare Vouchers
- Health & Wellbeing Resources
- Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence
What Youll be Doing as Customer Satisfaction Data Analyst
Collect customer feedback - gather data from surveys reviews support tickets social media and customer interviews.
Analyse trends and patterns - look for recurring issues satisfaction drivers and opportunities for improvement using tools like Excel Power BI or customer experience platforms.
Measure customer satisfaction metrics including.
- Net Promoter Score (NPS)
- Customer Satisfaction Score (CSAT)
- Customer Effort Score (CES)
- Churn and retention rates
Create reports and dashboard - turn raw data into clear visual summaries for managers and executives.
Recommend improvements - highlight whats working whats not and what changes could boost customer loyalty or reduce complaints.
Collaborate with teams - work with product marketing operations and customer service teams to help them understand customer needs.
Essential Skills & Experience
- Strong analytical and problem solving skills
- Ability to interpret data and communicate insights clearly
- Familiarity with survey tools and analytics software
- Empathy and understanding of customer behaviour
- Attention to detail and pattern recognition
What good looks like
- Reduce customer churn
- Improve products and services
- Increase loyalty and revenue
- Make decisions based on evidence not guesswork
If this sounds like you apply today and send us your application!
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity Equity and Inclusion (DEI) ensures all employees and applicants feel valued respected and supported. At Chubb individuality is celebrated and our strength lies in the diversity of our team. By fostering an equitable environment we empower individuals to contribute their unique perspectives driving innovation and excellence at every level.
#LI-CO1
Additional Information
About Us Our Culture & What We Can Offer You
Established over 200 years ago Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems equipment and services from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers from local independent business to many of the FTSE 100 companies
We believe we offer a unique working culture where you are as important to us as our customers and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors fully supporting and enabling you to thrive in your new role and beyond with ongoing career development opportunities throughout your career journey with us.
#BR-CB
Required Experience:
IC
Key Skills
About Company
Gebäudetechnik Brandschutz und Sicherheitslösungen. Wir schützen Sie und Ihre Vermögenswerte verlässlich - und das seit über 200 Jahren.
