Customer Experience & Social Engagement Specialist
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Job Location:
Broken Arrow, OK - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Were looking for a commercially driven customer-facing professional to engage with customers while they are in our service department and create opportunities to acquire quality used vehicles.
This is a hybrid role combining in-person customer interaction digital engagement and vehicle acquisition. You will use tools likeSkiaVision to identify opportunities start conversations and guide customers toward selling or trading their vehicle.
Key Responsibilities:
- Proactively engage customers in the service lane to discuss vehicle value and upgrade opportunities
- Use SkiaVision and internal tools to identify acquisition opportunities in real time
- Build rapport quickly and position our dealership as the easiest place to sell or trade a vehicle
- Work closely with sales and service teams to convert opportunities into purchases
- Maintain accurate activity tracking and follow-up
What Were Looking For:
- Strong communicator with natural confidence approaching customers
- Sales mindset with the ability to influence and close
- Tech-savvy and able to use CRM and engagement tools effectively
- High energy self-motivated and results-driven
What Success Looks Like:
- Increased vehicle acquisitions directly from service lane interactions
- High engagement rates with customers both in-person and digitally
- Consistent contribution to dealership content and brand presence
This role is ideal for someone who understands both sales and modern customer engagement someone who can connect influence and convert.
Benefits
- Competitive Pay
- Medical Vision Dental
- 401(K) Retirement Plan
- Group Life Insurance
- Paid Vacation
- Employee Discounts
Responsibilities
- Offer assistance or direction to any customer who enters the car dealership
- Assist customers in making a purchase decision by asking questions and listening carefully to their responses and needs
- Work directly with our employees and customers to develop relationships and help to enhance the sales process
- Explain product performance application and benefits to prospective customers
- Report to the Sales Manager regarding objectives planned activities reviews and analyses
Qualifications
- Enthusiasm and high energy throughout the sales workday
- Friendly competitive personality especially when handling objections & negotiating pricing
- Strong customer service communication skills computer and basic math skills
- Interest in training additional sales associates once you get up to speed and working in a team environment
- Clean driving record & valid drivers license
About Us
The Norton Family has been handling Oklahomas automotive needs since 1928 and we take pride in providing the best customer experience possible. There will be plenty of opportunities for growth training and advancement. All you need is the same commitment to excellence we have for our customers!
Physical Requirements
- The physical requirements of the position are MEDIUM in intensity.
- Must be able to sit/stand/walk for long periods of time.
- Visual acuity requirements include color depth perception and field of vision comparable necessary to drive vehicles safely.
- Constant Reaching sitting standing walking fingering grasping feeling talking hearing.
- Frequent Repetitive motion.
- Occasional Balancing kneeling crouching pushing pulling lifting up to 20 lbs.
Physical Working Conditions
- This position is subject to inside and outside environmental working conditions including but not limited to temperature changes outside weather conditions slightly elevated ambient noise levels minor potential physical hazards as electrical mechanical and cleaning equipment and minor atmospheric conditions affecting skin or respiratory systems such as fumes odors and dusts associated with operating an auto dealership.
EEOC Statement
Jim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees. We hire train promote and compensate associates based on personal and professional competence and potential for advancement without regard to race color religion sex national origin age marital status disability or citizenship as well as other classifications protected by applicable federal state or local laws.
Required Experience:
IC
Key Skills
About Company
Are you an automotive salesperson that enjoys working in a fast-paced team environment? Do you appreciate excellent customer service? Do the mottos “Make Today ...
