Hardware Technician I

Kearney, MO - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Department: Network Information Services
Job Title: Hardware Technician I
Education Level: High School diploma and/or two years equivalent work experience
Certification/Licensure: Certifications in A and/or other vendor specific programs

Knowledge & Experience:

Knowledge of hardware including Apple HP Dell Lenovo and others.
Hands-on hardware troubleshooting experience.
Support experience with printers desktops laptops servers and a variety audio/visual components.
Working knowledge of current operating systems software and standards including recent versions of Windows MacOS/iOS and ChromeOS.
Ability to operate tools components and peripheral accessories.
Able to read and understand technical manuals procedural documentation and OEM guides.
Ability to conduct research into hardware products and issues as required.

Essential Functions of Position:
The Hardware Technicians role is to provide repair and maintenance services for technology equipment and IT assets. This includes diagnosing repairing and upgrading hardware and equipment while ensuring its optimal performance. The person will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.

Conduct research on and make recommendations for hardware products in support of procurement and development efforts.
Identify and deliver required hardware service levels according to company policies and service agreements.
Liaise with and provide training and support to end users and staff on equipment operation and other issues.
Configure test and troubleshoot end user hardware peripheral devices printing/scanning devices presentation equipment and other products.
Receive and respond to incoming calls tickets and/or e-mails regarding hardware problems.
Document instances of hardware failure repair installation and removal.
If necessary liaise with third-party support and equipment vendors.
Recommend schedule and perform hardware and peripheral equipment improvements upgrades and repairs.
Maintain a clean working environment.
Adhere to regular and dependable attendance.
Other duties as assigned.

Physical Requirements:
	Never	Occasional	Frequent	Constant
	0%	1-32%	33-66%	67%
Standing			X
Walking			X
Sitting			X
Bending/Stooping			X
Reaching/Pushing/Pulling			X
Climbing		X
Driving		X
Lifting (50# max)		X
Carry (25 feet)			X
Manual Dexterity Tasks			X

ESU 10 Benefits Provided:

Health and Wellness

Blue Cross/Blue Shield Health and Dental Insurance

Single Coverage Paid at 100%
Family Coverage Paid at 75%
Coverage based on Full-time Status or will be Pro-rated

EHA Wellness Programs
Life Insurance

Retirement (NPERS)

Defined Benefit
101%Match

Mileage Reimbursement

Other

Flexible Spending Account (FSA)
403B (Traditional & Roth available)
Health Savings Account (HSA)
Life Insurance (available for spouse/dependents)
Vision Insurance
Long-Term Disability
Paid Leave
AFLACavailable
Student Loan Forgiveness Program

Required Experience:

Department: Network Information ServicesJob Title: Hardware Technician IEducation Level: High School diploma and/or two years equivalent work experienceCertification/Licensure: Certifications in A and/or other vendor specific programsKnowledge & Experience:Knowledge of hardware including Apple HP De...

Knowledge & Experience:

Knowledge of hardware including Apple HP Dell Lenovo and others.
Hands-on hardware troubleshooting experience.
Support experience with printers desktops laptops servers and a variety audio/visual components.
Working knowledge of current operating systems software and standards including recent versions of Windows MacOS/iOS and ChromeOS.
Ability to operate tools components and peripheral accessories.
Able to read and understand technical manuals procedural documentation and OEM guides.
Ability to conduct research into hardware products and issues as required.

Conduct research on and make recommendations for hardware products in support of procurement and development efforts.
Identify and deliver required hardware service levels according to company policies and service agreements.
Liaise with and provide training and support to end users and staff on equipment operation and other issues.
Configure test and troubleshoot end user hardware peripheral devices printing/scanning devices presentation equipment and other products.
Receive and respond to incoming calls tickets and/or e-mails regarding hardware problems.
Document instances of hardware failure repair installation and removal.
If necessary liaise with third-party support and equipment vendors.
Recommend schedule and perform hardware and peripheral equipment improvements upgrades and repairs.
Maintain a clean working environment.
Adhere to regular and dependable attendance.
Other duties as assigned.

Physical Requirements:
	Never	Occasional	Frequent	Constant
	0%	1-32%	33-66%	67%
Standing			X
Walking			X
Sitting			X
Bending/Stooping			X
Reaching/Pushing/Pulling			X
Climbing		X
Driving		X
Lifting (50# max)		X
Carry (25 feet)			X
Manual Dexterity Tasks			X