Online Student Success Advisor
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Job Location:
Arlington, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Summary
The Online Student Success Advisor serves as the primary point of contact for admitted and continuing UTA Online students providing proactive student-centered support to promote engagement persistence and timely progression toward graduation. This role manages an assigned caseload conducts regular outreach via phone email and text and delivers individualized coaching related to onboarding academic success skills time management and effective use of university resources. The Online Student Success Advisor monitors student progress using Customer Relationship Management ( CRM ) and Learning Management System ( LMS ) data to identify at-risk students coordinates interventions with faculty and campus partners and documents all interactions in case management systems. The position operates in a collaborative data-informed environment and requires strict adherence to FERPA confidentiality standards and university policies while contributing to overall student success and retention goals.
Essential Duties And Responsibilities
Serve as the primary point of contact for admitted and continuing online students; provide first-stop support answer routine questions and triage complex cases to appropriate campus offices. Conduct regular proactive outreach (phone email text) to build strong student relationships identify barriers and encourage engagement and persistence. Support onboarding and first-term success including orientation support registration readiness and acclimation to online learning expectations and resources. Provide individualized coaching on academic skills time management goal setting and use of university support resources. Monitor student progress and engagement using CRM / LMS analytics and dashboards to identify at-risk students and prioritize interventions. Collaborate with faculty academic advisors program coordinators and campus partners to implement interventions and resolve issues impacting student success. Coach students through select processes (e.g. petitions/appeals when appropriate) and support progression toward graduation for assigned caseloads. Document student interactions in CRM /case management systems; use data to evaluate outcomes and provide feedback to leadership on trends and opportunities.
Minimum Qualifications
Bachelors degree in Education Counseling Psychology Communications or a related field. Two (2) years of experience supporting students in higher education OR six (6) years of an equivalent combination of education and experience.
Preferred Qualifications
Experience in academic advising success coaching or student retention programs. Experience supporting students in higher education with a focus on online or adult-learner settings. Experience with Canvas LMS and CRM systems (e.g. Slate Salesforce).
Work Schedule
Monday Friday: 8:00 a.m. 7:00 p.m. Saturday: 9:00 a.m. 2:00 p.m. Schedules will include evenings and weekends as needed. Staggered shifts to ensure coverage across all operating hours.
The Online Student Success Advisor serves as the primary point of contact for admitted and continuing UTA Online students providing proactive student-centered support to promote engagement persistence and timely progression toward graduation. This role manages an assigned caseload conducts regular outreach via phone email and text and delivers individualized coaching related to onboarding academic success skills time management and effective use of university resources. The Online Student Success Advisor monitors student progress using Customer Relationship Management ( CRM ) and Learning Management System ( LMS ) data to identify at-risk students coordinates interventions with faculty and campus partners and documents all interactions in case management systems. The position operates in a collaborative data-informed environment and requires strict adherence to FERPA confidentiality standards and university policies while contributing to overall student success and retention goals.
Essential Duties And Responsibilities
Serve as the primary point of contact for admitted and continuing online students; provide first-stop support answer routine questions and triage complex cases to appropriate campus offices. Conduct regular proactive outreach (phone email text) to build strong student relationships identify barriers and encourage engagement and persistence. Support onboarding and first-term success including orientation support registration readiness and acclimation to online learning expectations and resources. Provide individualized coaching on academic skills time management goal setting and use of university support resources. Monitor student progress and engagement using CRM / LMS analytics and dashboards to identify at-risk students and prioritize interventions. Collaborate with faculty academic advisors program coordinators and campus partners to implement interventions and resolve issues impacting student success. Coach students through select processes (e.g. petitions/appeals when appropriate) and support progression toward graduation for assigned caseloads. Document student interactions in CRM /case management systems; use data to evaluate outcomes and provide feedback to leadership on trends and opportunities.
Minimum Qualifications
Bachelors degree in Education Counseling Psychology Communications or a related field. Two (2) years of experience supporting students in higher education OR six (6) years of an equivalent combination of education and experience.
Preferred Qualifications
Experience in academic advising success coaching or student retention programs. Experience supporting students in higher education with a focus on online or adult-learner settings. Experience with Canvas LMS and CRM systems (e.g. Slate Salesforce).
Work Schedule
Monday Friday: 8:00 a.m. 7:00 p.m. Saturday: 9:00 a.m. 2:00 p.m. Schedules will include evenings and weekends as needed. Staggered shifts to ensure coverage across all operating hours.
Required Experience:
Unclear Seniority
About Company
An educational leader in the thriving North Texas region, UTA nurtures minds within an environment that values excellence, ingenuity, and diversity.
