Online Enrollment Advisor
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Job Location:
Arlington, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
The Online Enrollment Advisor serves as a primary point of contact for prospective students interested in UTA Online programs providing timely accurate and student-centered guidance throughout the enrollment process. This role manages an active caseload of prospective students responding to inquiries via phone email text and CRM tools and supporting individuals from initial inquiry through application and admission. The Online Enrollment Advisor delivers accurate information about online programs and admissions requirements applies a consultative approach to help students identify appropriate academic pathways and maintains detailed records in Slate CRM . The position collaborates closely with student success academic and marketing partners operates in a fast-paced metrics-driven environment and ensures full compliance with FERPA university policies and data-security standards while contributing to institutional enrollment goals.
Essential Duties And Responsibilities
Respond promptly to prospective-student inquiries using phone email text and CRM tools in accordance with service-level standards. Manage an active caseload of prospective students and guide them from inquiry through application and admission. Provide accurate and timely information regarding online programs admissions requirements and enrollment timelines. Utilize Customer Relationship Management ( CRM ) software to document communications manage follow-up tasks and maintain accurate student records. Apply a consultative student-centered approach to assist students in identifying appropriate academic programs. Collaborate with student success academic and marketing partners to ensure a seamless enrollment experience and effective handoffs. Monitor performance metrics and adjust outreach strategies to support enrollment goals and improve conversion. Ensure compliance with FERPA university policies and data-security standards in all interactions and recordkeeping. Participate in training meetings and continuous improvement initiatives to remain current on programs policies and processes.
Minimum Qualifications
Bachelors degree in Education Counseling Psychology Communications or a related field. Two (2) years of experience in enrollment services admissions call-center operations or high-volume customer engagement OR six (6) years of an equivalent combination of education and experience.
Preferred Qualifications
Experience in higher-education enrollment student recruitment or academic advising. Experience with Slate CRM (or a similar CRM ) and proficiency with Microsoft 365 and virtual communication tools. Familiarity with online program environments and digital communication workflows.
Work Schedule
Monday Friday: 8:00 a.m. 7:00 p.m. Saturday: 9:00 a.m. 2:00 p.m. Schedules will include evenings and weekends as needed. Staggered shifts to ensure coverage across all operating hours.
The Online Enrollment Advisor serves as a primary point of contact for prospective students interested in UTA Online programs providing timely accurate and student-centered guidance throughout the enrollment process. This role manages an active caseload of prospective students responding to inquiries via phone email text and CRM tools and supporting individuals from initial inquiry through application and admission. The Online Enrollment Advisor delivers accurate information about online programs and admissions requirements applies a consultative approach to help students identify appropriate academic pathways and maintains detailed records in Slate CRM . The position collaborates closely with student success academic and marketing partners operates in a fast-paced metrics-driven environment and ensures full compliance with FERPA university policies and data-security standards while contributing to institutional enrollment goals.
Essential Duties And Responsibilities
Respond promptly to prospective-student inquiries using phone email text and CRM tools in accordance with service-level standards. Manage an active caseload of prospective students and guide them from inquiry through application and admission. Provide accurate and timely information regarding online programs admissions requirements and enrollment timelines. Utilize Customer Relationship Management ( CRM ) software to document communications manage follow-up tasks and maintain accurate student records. Apply a consultative student-centered approach to assist students in identifying appropriate academic programs. Collaborate with student success academic and marketing partners to ensure a seamless enrollment experience and effective handoffs. Monitor performance metrics and adjust outreach strategies to support enrollment goals and improve conversion. Ensure compliance with FERPA university policies and data-security standards in all interactions and recordkeeping. Participate in training meetings and continuous improvement initiatives to remain current on programs policies and processes.
Minimum Qualifications
Bachelors degree in Education Counseling Psychology Communications or a related field. Two (2) years of experience in enrollment services admissions call-center operations or high-volume customer engagement OR six (6) years of an equivalent combination of education and experience.
Preferred Qualifications
Experience in higher-education enrollment student recruitment or academic advising. Experience with Slate CRM (or a similar CRM ) and proficiency with Microsoft 365 and virtual communication tools. Familiarity with online program environments and digital communication workflows.
Work Schedule
Monday Friday: 8:00 a.m. 7:00 p.m. Saturday: 9:00 a.m. 2:00 p.m. Schedules will include evenings and weekends as needed. Staggered shifts to ensure coverage across all operating hours.
Required Experience:
Unclear Seniority
Key Skills
About Company
An educational leader in the thriving North Texas region, UTA nurtures minds within an environment that values excellence, ingenuity, and diversity.
