BDC Manager
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Job Location:
Monthly Salary:
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
- Less than 1 minute response time
- Less than 10 minutes video walk around
- 0 leads allowed to slip
Were looking for a driven detail-obsessed BDC Manager to own the front end of our customer experience at our Ford dealership in Provo. This is a high-accountability role built around speed consistency and follow-through. Youll be the engine that keeps every lead moving from first contact to booked appointment while working hand-in-hand with our Sales Managers to close the loop on every opportunity.
- Respond to all inbound leads within 1 minute of receipt across phone email text and digital sources
- Film and send a personalized video walkaround of the vehicle of interest to every prospect within 10 minutes of first contact
- Set quality appointments by working closely with Sales Managers to qualify leads confirm pricing and coordinate handoffs
- Monitor the daily lead board to ensure every open opportunity has proper follow-up and communication logged no lead goes cold on your watch
- Manage follow-up cadences across the CRM to keep prospects engaged through calls texts and emails until a decision is made
- Track and report on key BDC metrics including response times appointment set rates show rates and lead-to-sale conversion
- Identify gaps in the follow-up process and proactively solve them before they cost the dealership deals
- Prior experience in a BDC internet sales or customer-facing automotive role strongly preferred
- Comfortable on camera youll be making personalized videos every single day
- Exceptional follow-up instincts with a genuine sense of urgency and ownership
- Proficiency in dealership CRM software (VinSolutions DealerSocket or similar)
- Strong communicator across all channels phone text and email
- Organized process-driven and calm under the pressure of a fast-paced sales environment
- A team player who works well with sales leadership and holds themselves accountable to results
Were a high-volume Ford dealership in the heart of Utah Valley with a team thats serious about performance and takes care of the people who deliver it. We offer a competitive base plus performance bonuses full benefits and a culture where great work gets noticed.
Required Experience:
Manager
Key Skills
About Company
Come be Salt Lake Valley CDJR's Shop Foreman! This position is for a Dealership in Salt Lake City, Relocation allowance is available!We're seeking an individual...
