HR Shared Service – Senior Process Associate – German- Hybrid Krakow

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting Applications for the role of HR Shared Service Senior Process Associate German- Hybrid Krakow
This role is crucial in supporting the optimization of workforce performance through data analysis forecasting and reporting. The ideal candidate will have a strong background in workforce analytics operational support and collaboration across functions.
Responsibilities.
Handling and Validation:
Collect validate and manage large datasets to ensure accuracy and completeness.
Conduct regular audits to maintain data integrity and resolve discrepancies.
Manage changes to employee records across the employee lifecycle: hiring onboarding transfers promotions terminations personal detail updates long term leave & absence management exit layoff restructuring.
Manage and set up master data specific to organization and job design.
Manage L1/L2 query depending on the scope of work.
Track and resolve data discrepancies or errors by coordinating with HR payroll and IT teams.

Data Management & Governance:
Oversee and/or execute end-to-end employee master data administration (hires changes transfers terminations etc.) in Human Resource Management System platforms (e.g. Workday SAP SuccessFactors etc.).
Maintain data integrity and ensure accuracy through validation and regular audit checks.
Act as a control point for high-risk or sensitive HR transactions and escalations.
Review bulk uploads and mass changes to employee data for compliance and accuracy.
Respond to L1 employee queries and escalate as needed.
Ownership & SLA Management
Ensure adherence to service level agreements (SLAs) internal controls and standard operating procedures across the data administration lifecycle.
Support or lead operational planning for high-volume changes such as org-wide promotions year-end reviews or system migrations.
Ensure compliance with data protection regulations (e.g. GDPR) and internal data governance policies.
Maintain documentation for audit readiness and reporting purposes.
Engagement:
Collaborate with HR Teams / Local HR Teams / Global HR Teams payroll onboarding IT and compliance teams to ensure accurate and timely processing of employee data.
Act as a liaison between operational teams and global HR teams for issue resolution and data integrity assurance.
Optimization:
Identify opportunities for automation and process improvement in workforce data administration.
Drive initiatives to reduce manual errors and improve first-time-right performance.
Handle escalations or exceptions related to data transactions and coordinate corrective actions.
Qualifications we seek in you!
Minimum Qualifications
Fluent (C1) German language level
Bachelors degree in HR Business or related fields (MBA good to have).
Prior relevant experience in data management
Experience in pre-onboarding activity management.
Proficiency in data tools and platforms (e.g. Power BI Tableau).
Human Resource Management System experience Workday is mandatory.
Exceptional communication skills in English.
Preferred Qualifications/ Skills
Experience in ticketing tool like Service Now Zendesk etc is preferrable.
Certifications in project management or data analytics.
Proven ability to manage operations and coordinate with multiple stakeholders.
Familiarity with workforce analytics and audit-readiness practices.
Strong leadership and interpersonal skills.
Analytical mindset with a focus on problem-solving.
Ability to manage multiple priorities and deliver under tight deadlines.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
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