Operations Manager (Field Operations & Installation)
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Job Location:
Bethel, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Operations Manager (Field Operations & Installation)
Location: Westchester & Fairfield County
Company: Closet Factory
Overview
We are seeking a hands-on high-accountability Operations Manager to lead our field operations installation teams and job execution.
This role sits at the core of our business - ensuring every project is delivered on time on spec and to a high standard of craftsmanship and client satisfaction.
You will own installer performance enforce quality standards and step directly into the field and client conversations when needed.
Key Responsibilities
Field Operations Leadership
- Lead and manage all installers and field crews (scheduling performance accountability)
- Own daily execution across all active installations
- Conduct job site visits to ensure quality professionalism and efficiency
- Own the full field ecosystem crews vehicles tools and on-site performance
Client Interaction & Issue Resolution
- Serve as the primary escalation point for installation-related client issues
- Communicate directly with clients to troubleshoot problems and de-escalate situations
- Handle phone-based support as needed to resolve issues quickly and professionally
- Take full ownership of issues from first call through final resolution
Quality Control & Standards
- Establish and enforce installation standards (fit finish completeness)
- Reduce service callbacks through proactive oversight
- Implement checklists and job completion sign-offs
Scheduling & Throughput
- Partner with office/admin to optimize install schedules and crew utilization
- Ensure jobs are completed on time and within expected labor hours
- Identify and eliminate bottlenecks across field operations
Team Development
- Train coach and elevate installer performance
- Hold underperformers accountable and make staffing decisions as needed
Fleet & Equipment Management
- Oversee company vehicle fleet (vans tools and install equipment)
- Ensure vehicles are maintained clean and job-ready at all times
- Coordinate repairs maintenance and accountability across crews
Team Development & Accountability
- Train coach and elevate installer performance
- Identify and develop crew leads
- Hold underperformers accountable and make staffing decisions as needed
Cross-Functional Coordination
- Work closely with Sales/Design Engineering and Production to ensure cleanhandoffs
- Ensure install teams are fully prepared before arriving on site
- Drive continuous improvement across the full job lifecycle
What Success Looks Like
- Install jobs are completed right the first time
- Service calls and rework are materially reduced
- Client issues are handled immediately and professionally
- Crews operate with discipline accountability and pride in their work
- Field operations run smoothly without constant escalation
Ideal Candidate
- 5 years managing field operations construction or installation teams
- Strong leadership presence able to command respect from blue-collar teams
- Excellent communication skills comfortable speaking directly with clients and de-escalating situations
- Hands-on mentality willing to go into the field and solve problems personally
- Highly organized with strong problem-solving instincts
- Bilingual (English/Spanish) is a plus
Compensation
- Competitive base salary performance-based bonus
- Growth path into broader operational leadership
- Health dental and vision insurance
- Wellness benefits
- 401(k) plan
Required Experience:
Manager
Key Skills
About Company
Closet FactoryBethel, CTWe are searching for another member to add to our close-knit team of individuals in Customer Service in Fairfield County. We are a hard-...
