Analyst, Security Operations Center

We are currently looking for an Analyst Security Operations Center to join our growing Operations team! In this role you will report directly to the Manager Security Operations Center. You will manage event and information intake to include intelligence reports monitoring ticket queues investigating reported incidents and interacting with other security and infrastructure groups as necessary. You will be part of a critical team on-call 24x7 to manage critical incidents. You will work shift-based hours sometimes holding night shifts. 

As Analyst Security Operations Center your duties will include:

• Ability to work shift hours including night shifts.
• Review incidents to assess their urgency and escalate incidents if necessary
• Triage alerts
• Correlate and analyze events and data to determine the scope of cyber security incidents
• Recognize attacker tactics techniques and procedures as potential indicators of compromise (IOCs) to improve monitoring analysis and incident response
• Assist in tuning SIEM and IDS alerting to reduce false positives improve productivity and improve detection capabilities
• Develop automation playbooks
• Provide prescriptive remediation guidance to IT and network teams
• Document incident responses with the detailed root cause and recommendations
• Provide 24x7 (on-call) support
• Monitor and manage/support all event sources
• Endpoint Protection Systems (EDR/XDR) and other security tools to monitor and manage security incidents
• Use the SIEM SOAR DLP tools Cloud Posture Management Endpoint Management Endpoint Protection Systems (EDR/XDR) and other security tools to monitor and manage security incidents
• Participate in organizational projects as required
• Ticket & Ticket Management

Qualifications :

WHAT IT TAKES TO CATCH OUR EYE:

• Associates degree in Computer Science Information Systems Engineering Technology or related field or equivalent experience/training
• Experience managing cases/incidents
• Ability to think analytically
• Robust creativity and problem-solving skills
• Knowledge of technical systems and terminology
• Proficiency in threat management analysis and dissemination
• Proficiency in scripting languages
• Advanced written and verbal communication skills

BONUS POINTS FOR:

• Bachelors Degree in Computer Science Information Systems Engineering Technology or related field or equivalent experience/training
• Information Security Certification preferred:
  • GSEC
  • Security
  • GIAC
• Python or PowerShell scripting
• Azure Sentinel and CrowdStrike experience
• A solid understanding of networking cyber security concepts
• Aptitude in solving problems independently
• Demonstrated problem-solving skills
• Sound decision-making ability
• Must be detail oriented well organized thrive in a sense-of-urgency environment leverage best practices and most importantly innovate through any problem with a can-do attitude
• Strong analytical and time management skills

#LI-RW1

Additional Information :

WHY JOIN US

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of todays workforce. We are opening a new state-of-the-art corporate HQ in Charlotte NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always however we are also open to providing sensible remote options to talent outside of the Charlotte area. Why Because our purpose is to reimagine how people work learn play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and high-quality internet because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

WHY JOIN US

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte NC. We prioritize hiring talent in the Charlotte area whenever possible to make it a truly vibrant destination for our hybrid workforce. At Brightspeed we have roles that are designated as remote hybrid office or field-based depending on the position business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why Because Brightspeed recognizes the value of finding the best talent for the job wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. Brightspeed offers a comprehensive benefit program including competitive medical dental vision and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and high-quality internet because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process please contact to initiate the accommodations process. 

For all applicants please take a moment to review our Privacy Notices:  

• Brightspeeds Privacy Notice for California Residents
• Brightspeeds Privacy Notice

Remote Work :

Yes

Employment Type :

Full-time