IT Program Manager Veeva CRM

JOB DESCRIPTION:

IT Program Manager Veeva CRM

Location: Dublin
Business Unit: Commercial Delivery Solutions Abbott Diabetes Care
Travel: 10% (regional & occasional international)

About the Role

We are seeking a highimpact IT Program Manager with strong experience delivering regional-scale software and business applications within the Medical Pharma MedTech or broader Healthcare sector.
This role leads endtoend Veeva CRM deliverypartnering closely with commercial marketing and field teams to deliver technology that elevates customer engagement and drives commercial excellence.

You will be the strategic IT partner accountable for translating business needs into scalable solutions managing highvisibility programs and guiding crossfunctional technical teams across the region.

What Youll Lead (Key Responsibilities)

• Own program delivery for Veeva CRM and related modules (Vault Align Engage PromoMats Campaign Manager).

• Drive full project lifecyclefrom business case creation and planning to execution deployment and postgolive optimization.

• Lead regional software implementation projects with a focus on commercial applications (sales marketing digital engagement).

• Build strong partnerships with business leaders to understand needs define requirements and influence solution design.

• Manage stakeholders across commercial IT and external vendors to ensure alignment timely execution and issue resolution.

• Lead and mentor crossfunctional technical teams (onshore/offshore) to achieve project milestones and deliver high-quality outcomes.

• Navigate complex environments with confidencebalancing scope risks budget and timelines across multiple workstreams.

• Facilitate workshops map business processes and create functional/technical documentation as needed.

• Serve as an escalation point ensuring informed decision-making and proactive risk mitigation.

• Ensure compliance with regulatory quality and IT governance standards within a healthcare environment.

What You Bring (Ideal Profile)

• Experience delivering technology solutions within Pharma MedTech Medical Devices or Healthcareideally across multiple countries or regions.

• Strong background in CRM technology delivery specifically 100% Veeva CRM.

• Proven success in IT program management within complex matrix organizations.

• Experience leading technical delivery teams including developers analysts and vendors.

• Confident stakeholder manager able to communicate effectively with senior commercial and IT leaders.

• Solid understanding of Agile Waterfall or hybrid methodologies.

• Strong organizational skills with the ability to manage several initiatives simultaneously.

• Exceptional communication influencing and relationship-building skills.

Preferred Qualifications

• Bachelors degree in Business IT Engineering or related field; Masters degree preferred.

• 710 years of IT experience in large complex environments.

• 5 years leading global or regional software delivery programs.

• Experience with complementary technologies (nice to have):

  • Veeva CRM in Healthcare

  • Global data warehouse solutions

  • Master Data Management (MDM)

Why Join Us

This is a highvisibility regional role where you will shape the technology roadmap for one of the worlds most innovative healthcare companies. You will work with cutting-edge CRM tools lead transformative projects and directly influence how commercial teams engage customers and patients across the region.

What We Offer
Attractive compensation package that includes competitive pay and structure Bonus as well as benefits such as

• Private Health Insurance for you and your family

• Occupational Pension Scheme with an excellence contribution rate

• Bonus Target

• Life assurance

• Career Development

• Growing business plus access to many more benefits

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.

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The base pay for this position is

In specific locations the pay range may vary from the range posted.

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